Go to www.mcafee.com, click the "Antivirus" tab at the top, click "Update Virus Scan" in the middle of the page... IF you have upgraded to scan engine 4.0.50 before, then just download the "Virus Dat File (Free)", IF you haven't or are unsure, download the "Super Dat Engine Update Free"... Double click the downloaded file and follow directions.

-Norm
 I7000

Lots of people having problems updating VirusScan. I went to
http://support.nai.com and got the updates there. Don't know if
it's the same site you're having problems with; if not, try there. No one
seems to want to tell customers that Network Associates Inc. is now
handling all of MacAfee's stuff.

Thanks, Norm. I was also having trouble getting through to McAfee to update my definitions on my new system, but was able to do so by following Norm's directions.
I agree, the McAfee site is confusing. The "Clinic" is apparently a service that advises you of all possible update files for your entire system. We don't need to sign up for that as we have a year of free updates.
Just in case anyone else is getting the same error message, the error message I got when initially connecting to McAfee and sending in my registration information was "permission denied on object 'sp_register_customer' database 'RetailMESD',owner 'dbo'"

Margaret

The Mcafee virus seems to be working after installing program, but of course after registering virus protection to recieve updates I was not authorized. Go figure.

Hi, Are the extended diagnostics complete? If yes, please share the results, and we’ll be able to suggest the next course of action.