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onebg974

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21 years ago

O

onebg974

2 Posts

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2114

August 13th, 2005 23:00

Won't start up

I have a dell demension 2400 and when I start up the computer it goes to the dell screen then it stays at a black screen and never continues the process, please let me know something.
  • europa303

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    Posted August 14th, 2005 01:00

    More information is needed:  Is this a brand new system; if not, how old?; under warranty?; have you made any software or hardware changes that might have caused this problem?; Is there a floppy disk in it's drive by chance?; any such problems in the past?; have you run any diagnostics, etc.   The more info you can provide the better a chance of getting a useful response. 
  • onebg974

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    Posted August 17th, 2005 19:00

    It's a dell demension 2400. It was bought April of 04, so its about a year old.  I don't really know if its still under warranty or not. I never had a problem with this computer with this situation. It was alot of things on the computer (programs), I talk to a dell support person and they told me to go to the start button and hit run and type in MSCONFIG  and to click on the startup tab and disable everything. The computer was still slow so I put in the start up disk in the computer and everything went find until I rebooted the computer again and it goes to the dell load start up screen then it goes blank and black and nothing happens. This computer does not have a floopy disk installed either. I have ran diagnostics and it hasn't made any difference.

    Message Edited by onebg974 on 08-17-2005 08:06 PM