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Kounavaki

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4 years ago

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Kounavaki

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November 17th, 2022 13:00

Dell XPS order gone wrong(?)

Hello people.

I just ordered a new Dell XPS 13 Plus (9320) but while I selected a UHD+ screen in the configuration the receipt shows FHD+.

Is that an ordere issue? Should I cancel my order? Can Dell deduct the amount post-mortem as there is a serious price difference between FHD+ and UHD+ (~£200).

Any ideas anyone?

UPDATE: Seems it is a problem with the Dell website and it changes the configuration to the cheapest one if the current one does not exist I presume or for another reason. Just tested that and got identical results whether I selected FHD+ or UHD+ :P. It would be nice though if Dell warned you that they changed the configuration for X reason