Start a Conversation
UNSOLVED

pd146

updated

1 year ago

P

pd146

1 Rookie

•

1 Message

2

19927

January 18th, 2021 11:00

SupportAssist OS Recovery Tools update taking a long time

I have an XPS 13 and the latest SupportAssist OS Recovery Tools update (version 5.3.1.13866) is taking hours and still hasn't finished... I just want to know if this has been an issue for anyone else and how long it should take? Or if I can cancel it somehow and redo it another time? Thanks! 

 

 

  • D

    Dovehill

    1 Rookie

    •

    1 Message

    10372

    0

    Posted January 19th, 2021 09:00

    I am having the same problem.  Been running since yesterday afternoon.

  • T

    Toffee2

    1 Rookie

    •

    1 Message

    10487

    0

    Posted January 25th, 2021 22:00

    I'm also having this problem; it's been going for hours - and mine is the first of 10 updates! I'm afraid to cancel as there is a warning regarding disconnecting power adapter etc. from the system.

  • A

    astara

    1 Rookie

    •

    9 Posts

    10470

    0

    Posted January 26th, 2021 02:00

    i have a inspiron 15 and tried to install this (5.3.1.13866) update yesterday. after an hour and a half of "installing", i shutdown my computer. when i rebooted today, it went ok and when i looked at the "drivers and updates"section, that particular update was missing. hopefully it was withdrawn and nothing bad will happen to my computer. but i updated with the rest of the drivers and updates (including Dell SupportAssist OS Recovery Plugin for Dell Update) and everything seemed to be fine. 

     

    hopefully dell will fix whatever is the install problem for that particular update.

  • J

    jay0810

    1 Rookie

    •

    1 Message

    9523

    0

    Posted March 16th, 2021 09:00

    did it end on its own?

     

  • B

    bmcnel

    1 Rookie

    •

    1 Message

    9337

    0

    Posted March 26th, 2021 14:00

    I'm also having the same problem.  It has been installing supportassist OS recovery tools for hours now

     

  • C

    ChrysB

    1 Rookie

    •

    1 Message

    9038

    0

    Posted April 11th, 2021 14:00

    Did they fix it and does Dell reply to any of these queries?

    I have an Inspirion 17 and the updates have so far taken longer than 24 hours and is only about 2/3rds of the way through

  • DC

    DELL-Cares

    Moderator

    •

    27815 Posts

    •

    652 Points

    9037

    0

    Posted April 11th, 2021 14:00

    Please Direct message us and share the Service tag or Express Service code in private (You can find it at the back of your laptop) so that we can assist you further.
     


    #IWork4Dell
    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • C

    cwharts

    1 Rookie

    •

    18 Posts

    8960

    0

    Posted April 12th, 2021 12:00

    Also, same problem here.

  • G

    GregP777

    1 Rookie

    •

    1 Message

    8722

    0

    Posted April 20th, 2021 19:00

    Same problem.  Running for hours and appears stuck about 3/4 through the process. Disk still showing it's running.   About to shut it down.  Wish this stuff was properly debugged before releasing.

  • A

    Alphia

    1 Rookie

    •

    1 Message

    2797

    1

    Posted April 27th, 2021 11:00

    So, if I have the same problem, it means Dell has done nothing since then. THREE MONTHS!!!!

Dell Support Resources

Latest Solutions

View More