Hi!

I recently changed the battery in my Alienware 17r2 after I received the message "Your battery has experienced permanent failure". I couldn't solve the error in any other way.

After changing, everything worked fine, battery charged 100%. After a day of gaming I turned off my Laptop in the evening. The next day when I wanted to turn it back on again (without plugged in charging cable), it wouldn't switch on.
When I plugged in the AC adapter and pushed the power button, I received the message: "Your battery is temporarily disabled. Please turn off your computer and try again when the unit is back to the operational temperature", then I could continue with F1 or open boot menu with F2. The error message came right after pushing the power button, before launching windows. To this time the whole system was turned off over night and cold.

I tried updating BIOS, didn't solve the problem. Then I disconnected the AC adapter, unplugged the battery, held the powerbutton down for about 10 seconds, replugged the battery and everything worked fine again and I could start the laptop without the AC adapter. Then again after a few minutes of gaming with AC adapter I tried to unplug it, worked fine, even so when I tried it again after one hour. But when I played for a few hours and disconnected the AC adapter again, the system shut off immediately and wouldn't let me launch again, without plugged in charging cable. Again same error with "temporarily disabled because of temperature". Even after not using laptop for one week now, still same error message when I switch it on. Battery icon shows 100% when AC adapter is plugged in.

 

Anybody knows a permanent solution? I don't know how to fix it without unplugging the battery, holding down powerbutton and plugging it in again each time when starting the laptop.

 

System:

Alienware 17r2
Motherboard: Alienware 17 R2 Bus Specs.: PCI-Express 3.0
Intel Core i7 4720HQ
Dual DDR3 16 GB
GTX 980
BIOS Version A12

Thank you very much!