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Jeremy_007
4 Posts
3
7732
February 15th, 2022 21:00
m15 R6, screen flicker
Just received the laptop. The screen flickers and goes black when I drag the Edge browser page. Tried to reinstall the system, reinstalled the GPU driver but is not working.
Hi @Jeremy_007 @alfahad !
"Just received the laptop. The screen flickers and goes black when I drag the Edge browser page. Tried to reinstall the system, reinstalled the GPU driver but is not working."
I would recommend running these commands on the command prompt as an admin:
sfc /scannow
chkdsk /r
chkdsk /f
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I also recommend installing GeForce Experience or if you already have it, install the game ready driver and select custom installation and check the box that says reinstall graphics driver.
Intel UHD Graphics Driver | Driver Details | Dell US
NVIDIA GeForce RTX Series Graphics Driver | Driver Details | Dell US
NVIDIA GeForce RTX 3050 Ti/3060/3070/3080 Firmware Update Utility | Driver Details | Dell US
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Jesse L (retired)
10 Wizard
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17898 Posts
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Posted February 22nd, 2022 05:00
Jeremy_007,
Following up to see if you have updated all the drivers located here on the computer and if so. is the issue resolved?
Jesse L (retired)
Jeremy_007
4 Posts
3832
0
Posted February 23rd, 2022 19:00
I use DDU to uninstall both Intel UHD driver and Nvidia Driver, for now, the problem magically disappears. Hope this will help you.
The problem doesn’t occur randomly from time to time. It’s only when I tried to resize, drag browser and some apps. And the problem disappear after I close the browser. For apps I would need to restart and wait it out. I tried custom install GeForce driver.
Hi @Ruoy !
Thats definitley a hardware issue of some sort. does the issue still occur during an ePSA test? Enter it by restarting the laptop and pressing F12 until a boot menu appears.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
ShioriAkino
1 Message
4858
3
Posted March 25th, 2022 16:00
I also experienced the flickering issue on day 1 on a new M15 r6. However I found a fix from Nvidia that seems to be working:
After updating to NVIDIA Game Ready Driver 461.09 or newer, some desktop apps may flicker or stutter when resizing the window on some PC configurations
No more flickering when resizing Edge or Chrome windows now. I was glad to discover this was a software and not a hardware issue.