These cannot be ordered from Dell online.  If you're in the US, the number to call is

1-800-357-3355

Hi @sprang welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. 

There are many Dell community threads saying that Service Request was created to get the free Dell "missing" parts (including Dell M.2 2280 SSD Thermal Shield) that were not provided with their Dell order. 

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I ordered the parts thru Dell chat, and the order was cancelled, no reason given.

I didn't say they were free missing parts.

I wanted to see if a forum user knew of a direct way to order the parts.

The Dell My Account page shows a service request dated 4/7/22, so maybe an automated response forwarded this to someone, otherwise I will re-order the parts.

Thanks for responding though.

As a follow-up, I received the two screws, item # H7TNM, and the thermal bracket item # 29GT8.

As can be seen from my original post, the SSD I purchased was the 2230, and yet the bracket sent is long like the 2280. Is that bracket correct, and will work... or should I have been sent the bracket item # MHKK8?

As an added follow-up, the order that was cancelled for unknown reasons listed the bracket as item # 26X1Y. Is that the one I should have?

I know this is a community forum, not Dell support, but it really would be a good idea to include these $5.00 parts with the SSD.

Last post, installed the second SSD with the parts Dell sent.

As can be seen from the picture, the bracket/heat shield on the left fits the 2230 SSD, the one on the right is too long, the screw does not hold the drive in the socket.

Unless that is the bracket always used for the second SSD slot, I guess as long as I don't drop the laptop sideways, the SSD should stay in the socket.

Not a quality of service I expected buying alienware.