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VeryNewbie
1 Rookie
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2 Posts
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October 7th, 2023 15:54
m16 R1, AWCC cannot detect my device
I was trying to change the light color of my Alienhead, but somehow the AWCC cannot detect my device.
The only part I can change is the keyboard, but once I changed the rgb of my keyboard, the light of Alienhead and start-up button were turned off. I tried many methods online but unfortunately they don't work out.
I am wondering if there is a way to let me turn the light part of Alienhead and start-up button on again. Hopefully someone can help me out. Thank you and I really appreciate it!
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Posted October 7th, 2023 16:13
Hi VeryNewbie welcome to this free user-to-user Alienware laptop discussion forum.
Was laptop purchased with Dell warranty? Please share Alienware Model and Revision number, example x17 R2. Is operating system Windows 10 64-bit, Windows 11, etc.? Which version of AWCC FX is installed? Thank you.
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Posted October 23rd, 2023 03:51
I do have the very same problem. After reaching DELL's Support, they tried everything, Flashing BIOS, reinstalling some drivers and AWCC itself, twice. No success. So they told me it's a "bug" and MAY be fixed in a - POSSIBLE -future release of AWCC....great!
AW M16 R1 Windows 11 AWCC 6.0.330.0
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Posted October 23rd, 2023 20:51
I have the same problem and I haven't found any solution yet.
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Posted December 22nd, 2023 09:35
Were you able to find the solution for this problem? I also have the exact same issue with my m16.
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Posted May 8th, 2024 01:10
Exact same problem here. I've worked on it for a few hours trying the various suggestions and whatnot. I actually uninstalled the ACC, and tried to reinstall the full package. It's worse now. The ACC won't recognize my computer and I can't use it at all.
crimsom
9 Technologist
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6114 Posts
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Posted October 8th, 2023 06:46
Hi VeryNewbie thank you for sharing update.
Best Buy purchase of Alienware 16 R1 has Accidental Geek Squad Protection options, but does not include a Dell default International warranty.
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[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]