UNSOLVED
m17 R3, BSOD only while gaming
Hello I have an Alienware R3 M17 laptop and I have had it for about three years. For the past month or so I keep getting BSOD every time I play a game, If i don't play a game and just browse the internet it will stay on all day. Each time it happens I get a different error each time, I have gotten UNEXPECTED_STORE_EXCEPTION, KERNEL_DATA_INPAGE_ERROR and CRITICAL_PROCESS_DIED. I have uninstalled the NVIDIA drivers and used the ones recommended on dells website, I have also just formatted my pc and still the same thing is happening. I ran memtest and it passed, I checked CrystalDiskInfo and the health of my hard drive was at 99%. It is worth noting that windows updated my BIOS in Feb and before that it never used to do this but I am not sure if this is the problem.
Here is a memory dump I have as well if it helps
https://www.mediafire.com/file/864051505glr9u3/032724-6984-01.dmp/file
If anyone has any suggestions on what to try please let me know. Thanks for your help
(edited)
crimsom
9 Technologist
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6114 Posts
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Posted March 29th, 2024 10:12
Hi icyRaven please look at Laptop BIOS update instructions.
BIOS, which stands for Basic Input Output System, is software stored on a small memory chip on the motherboard. It's BIOS that's responsible for the POST and therefore makes it the very first software to run when a computer is started. The BIOS firmware is non-volatile, meaning that its settings are saved and recoverable even after power has been removed from the device.
Please try to install the previous BIOS version that you know works.
(edited)
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