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Kakarot111
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December 12th, 2019 21:00
No information about my order
I ordered dell Alienware area 51m last Saturday but when I go to my account’s order page, there’s nothing. When I put the internet reference number (which wasn’t delivered to me by dell through mail, lucky I took a screenshot after completing the purchase), it says order number not yet assigned.
Like how incompetent these people even are? Not a single call, no email, nothing and I already made the full payment.
Is there a way to cancel the order? Because I’m sick and tired of people who are this much irresponsible and don’t care about their customers. Scums
Kakarot111
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Posted December 13th, 2019 03:00
Wait what? Are you saying that after filling a form regarding an issue with your order, they replied 2 days ago in this month? I live in India for your query
DELL-Cares
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Posted December 13th, 2019 06:00
Hi! Thank you for reaching out to us and we're deeply sorry about any issues that you might have encountered over our Sales department. The forum's focus is for Technical Support questions, however please send us a private message with the order number and country of purchase and we will be more than happy to assist you with some information in regards the order. We hope you have a great day!
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceKakarot111
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Posted December 13th, 2019 11:00
The sales rep sent me an email today where it had a link which took me to the dell website where it shows my order is confirmed. But when I sign into the account I placed the order from and go to the order page, no order shows up. I don’t know what’s up with that.
The order that I placed, I only have the internet receipt number of it. Nobody from the order department contacted me. Btw the internet receipt number is IN5000-0005-93534
Kakarot111
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Posted December 14th, 2019 08:00
Yes I have already made the full payment. The thing is my order doesn’t show up on my account. It’s totally empty. So how do I cancel it?
Andberg
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Posted December 12th, 2019 22:00
Just DELL
You must be patient. There was one simple matter to be solved by them. I filled in an appropriate form in October. It should have been taken max 10 working days. They replied two days ago. MIRACLE!
Where do you live? All must be approved by Dell USA