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icon2000

updated

13 years ago

I

icon2000

12 Posts

0

1054

September 12th, 2013 11:00

data movers continually rebooting

my vnx5500 data movers are continually rebooting after power on.  is this an indication of a particular type of fault and are there any suggestions to reverse this behavior?

  • dynamox

    11 Legend

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    20419 Posts

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    Posted September 12th, 2013 11:00

    was everything powered-on in correct order ? (DAEs, SPS , DPE ..etc)

  • Vipin VK

    2 Intern

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    Posted September 12th, 2013 11:00

    Are the SPs booted up ?

  • icon2000

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    Posted September 12th, 2013 11:00

    yes, the SP's were booted and appeared to be working properly.  waited until the amber flashing light went to a steady blue, then powered on the data movers.  watched them go through their boot up sequence and then powered up control stations.  but then i noticed that the data movers had gone back to booting.   from my control station getreason gives

    0 - slot_0 reset

    10 - slot_1 primary control station

    0 - slot_2 reset

    0 - slot_3 reset

  • Vipin VK

    2 Intern

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    812 Posts

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    Posted September 12th, 2013 13:00

    Was there any interruption in physical connectivity ?

    Was the shutdown a graceful one ?

  • icon2000

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    Posted September 19th, 2013 06:00

    it was not a graceful shutdown.   physical connections between the system have not been modified.  Is there a way to terminal in to the data movers to see what's going on and/or reset them?

  • miky2

    1 Rookie

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    Posted April 2nd, 2014 03:00

    your pool luns are offline due to dirty cache,

    This can only be resolved by support or engineering

    Regards

  • BillStein-Dell

    Moderator

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    285 Posts

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    Posted April 4th, 2014 09:00

    miky wrote:

    your pool luns are offline due to dirty cache,

    This can only be resolved by support or engineering

    Regards

    This is very likely to be true.  You will need EMC Technical Support assistance to resolve this.  Please open a Service Request for assistance.