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Go to SolutionDell support taking too long
Hi
I received my original order on 29oct 2021, reported a loose trackpad and clicking problem on Nov 6th, 2021. Have been in dell customer service contact since. Confirmed my replacement device over ten days ago. I have been calling and contacting via email almost daily. But no response from either. Plz, help as I have to travel outside Canada soon. Thanks
DELL-Cares
Moderator
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Posted November 27th, 2021 22:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
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DELL-Chris M
Community Manager
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Posted January 27th, 2022 12:00
Update = After completing troubleshooting, a DELL-Cares agent setup a "like for like" system exchange received on December 26, 2021.
DELL-Chris M (old account)
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