Hi All,

Just thought of sharing my experience of buying  a product from Dell and to check if anyone have similar experience.

 May4th 2021, i placed an order for laptop. Estimated delivery date shown was May 24. The order didn't change till May 14th, then i got an email saying its delayed by 2 months. When i check the website, it shows the same laptop available in 2 days with express shipping. I called customer care, one agent said share will personally check with the team and update me in 48 hours. Its been 5 days and no update.

 

I also have placed an order for a JBL speaker on March 31st 2021, expected to be delivered on April 14th. But i didn't receive that yet.

 

However when i missed to make use of my reward points on time (by few hours), in few hours of the point expiry i contacted them and they said no way to revert it even if its expired in few hours.

 

I feel the way these 3 are treated and customer care is very poor with my above incidents. Hoping to get a customer care agent contact me and help on seeing this post .