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Crivil

updated

6 years ago

C

Crivil

8 Posts

0

709

December 11th, 2020 11:00

S3220DGF, order cancelled

I did order this monitor last tuesday with a nice Cyberweek discount and a student promo code:

Recibido por Dell

Dec 8, 2020

Confirmado

En producción
Enviado

Fecha de envío estimada: Jan 8, 2021

Entregado

Llegada prevista para el: Jan 14, 2021

Today was unilaterally cancelled by Dell cause production said was unable to fullfill the order... tho the monitor is been sold whole time, now just with renewed price:

https://www.dell.com/es-es/shop/monitor-curvo-dell-gaming-de-32-s3220dgf/apd/210-atvc/monitores-y-accesorios

and the same delivery time than my now cancelled order. And of course my promo code is gone too. Impressive for a multibillion company indeed.

 

  • DELL-Cares

    Moderator

    27815 Posts

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    Posted December 12th, 2020 05:00

    We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.


    #IWork4Dell

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  • Crivil

    8 Posts

    543

    0

    Posted December 16th, 2020 09:00

    0 answers in nine emails along 5 days from "MY" personal assistant in Dell. What a joke is this.

  • Crivil

    8 Posts

    522

    0

    Posted December 17th, 2020 01:00

    Now is scalated to another department, we willl se how long takes them to reach me (if that happens)

  • Crivil

    8 Posts

    503

    0

    Posted December 21st, 2020 03:00

    So far so absolutly ignored.

  • tam305

    3 Posts

    501

    1

    Posted December 21st, 2020 04:00

    I also have the same problem. I have not received the cancel mail yet but they totally ignored me all the time when I contact customer care. i ordered at 2nd of December

  • Crivil

    8 Posts

    473

    0

    Posted December 22nd, 2020 03:00

    And another day without news.

  • Crivil

    8 Posts

    458

    0

    Posted December 28th, 2020 11:00

    An another week!

  • Crivil

    8 Posts

    441

    0

    Posted December 31st, 2020 02:00

    And the best end of the year with 0 answers!!!

  • Crivil

    8 Posts

    418

    0

    Posted January 21st, 2021 11:00

    Shameful at an inbearable level.