Hello so I’ve been trying to get this issue figured out for over two months.

1. I called in because my desktop was being faulty the rep I spoke to explained everything to me. I told him that my email and phone number I used to place the order was compromised but I do have all the information he told me that it’s fine and proceeded to generate a replacement label to send my pc to you guys. 

2. I sent it out using FedEx something like this never happened to me but it’s been a month since it wasn’t delivered so I reached to FedEx to see what’s going on. They escalated it and it ended up being lost in transit so they reached out to dell to let them know the issue. Since I used Dells label they told me they will reimburse dell and they’ll have to send you a replacement.

3. Now, nobody will process me the replacement because the contact information and the account information do not match. Even know I sent you'll the original address email and phone number for when I processed the original order. But I spoke to higher up nobody wants to explain the issue to the backend team I guess. But yeah this is ridiculous so now dell has what FedEx issued to them and now they won’t send me my replacement. Even know I have all the information they need.