orses

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orses

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April 14th, 2021 14:00

low khz while using hdmi output

hey I am using dell Inspiron 3593 with nvidia mx230. 

while connecting the computer to an external monitor i only get 34hz on full hd resolution

and when i connected dell latitude e7450 (from 5 years ago with no nvidia card) i got around 120 khz

I updated everything possible : windows,bios, nvidia and even the Intel-Iris-Plus-UHD-Graphics.

need your help plz

1.png2.png3.png5.jfif5.jpeg

 

 

 

 

 

 

 

 

 

 

  • jphughan

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    Posted April 14th, 2021 15:00

    @orses  Ok, that display's native resolution is 1920x1080, but it supports up to a 144 Hz vertical refresh rate.  Your Inspiron 3593 will probably not be able to run 144 Hz.  It will probably be limited to 60 Hz.  And if the blurriness you are talking about occurs when items are moving on the display, then the lower vertical refresh rate is likely the issue.  Check the vertical refresh rate on your other PC to compare.

  • jphughan

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    Posted April 14th, 2021 15:00

    @orses  The important data point is vertical refresh rate, not horizontal refresh rate.  The photo of your display's menu indicates that your vertical refresh rate is 60 Hz, which is the standard refresh rate for PC displays. I'm not sure why your other system behaves differently in this regard, but it should not create a problem.

  • orses

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    Posted April 14th, 2021 15:00

    objects look very blury on the screen , it takes them short moment to look sharp and focus

    the only deafferents i found between the 2 computers were the KHz

    and the intel  iris  plus graphics 

     

     

  • jphughan

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    Posted April 14th, 2021 15:00

    @orses  One additional note.  What actual display model are you using?  That is not clear from your images.  But if the native resolution of the display is higher than 1920x1080, then you will not be able to use it properly from an Inspiron 3593.  That system and a few other system models have a limitation that causes their HDMI outputs to be limited to 1920x1080.  That issue is acknowledged here.  Dell claims that those systems are "working as designed", but those systems were originally advertised as having HDMI 1.4 ports, which should allow 2560x1440 60 Hz and 4K 30 Hz, but when multiple users reported that they could not use anything higher than 1920x1080, Dell removed references to HDMI 1.4 from the documentation and advertising of those systems and then posted that article.  I personally think there was a design or manufacturing error that created this problem, since those systems were launched in 2019 and therefore should have supported higher resolution displays, since many systems that are years older and even only have Intel GPUs can run higher display resolutions.  But the 3593 only has an HDMI output for displays, since its USB-C port does not support video output.  So if your display uses a higher resolution than 1920x1080, then you will not be able to run it properly from that system.

  • jphughan

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    Posted April 14th, 2021 15:00

    @orses It sounds like the display is running at a lower resolution then.  See my second reply.

  • DELL-Cares

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    Posted April 14th, 2021 15:00

    Hi,

     

    I have replied to you from a private message.

     

    -Gautam.

     


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  • orses

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    Posted April 14th, 2021 15:00

    i am using acer ed273a

  • orses

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    Posted April 16th, 2021 00:00

    hey my acer screen is only capable full hd

  • jphughan

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    Posted April 16th, 2021 06:00

    @orses  Yes, but it is capable of 144 Hz vertical refresh rate, which is much higher than the standard 60 Hz.  But your Inspiron system probably isn't able to use 144 Hz.  It is probably limited to 60 Hz.  So if you have been using a higher vertical refresh rate on your other system and now are only using 60 Hz, that might be why things look blurry to you and why you say things seem to take a moment to settle.  The kHz horizontal scan rate you are looking at is based on the resolution you are using and the vertical refresh rate.  If both PCs are using that display at its normal Full HD resolution but the laptop is showing a lower horizontal scan rate, then it is likely because the laptop is running a lower vertical refresh rate.  So once again, check the vertical refresh rate on both systems.

  • orses

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    Posted April 18th, 2021 01:00

    hey i am uploading pictuers from the dell latitude 7450.

    the screen works great with this one 

    IMG_20210418_111624.jpgIMG_20210418_111708.jpgIMG_20210418_111734.jpgWhatsApp Image 2021-04-18 at 11.37.20.jpeg1211212121.jpeg