What model computer and operating system? You can ignore incorrect reports in Support Assist if everything works fine. It is not always accurate on laptops.

@Mary G 

Hi Mary,

I am on a Dell Latitude e7440 with Windows 10. 

I did a full diagnostics test on it from hitting F12 on startup and it said everything was fine. But each time I run a SupportAssist, it comes up with this USB composite misconfigured message.

Just don't want to leave something that could be not working correctly to end up with a bigger problem. So how would I know if it's just a false reading on SA or it's legit?

Thank you.

If the pre-Windows ePSA diagnostics passes, and there are no bangs in the Device Manager, then SA is giving you a false reading. DELL-Admin

@Mary G ???

I don't use Support Assist.

I log into Dell.com and see if there are newer drivers and install only the "Urgent" ones.

.

@nyc10036 

I already did that but I'll try again. Thanks.

Is BitLocker encryption enabled?  Note 1 in the Installation instructions is to disable BitLocker encryption. 

@TTMARK 

It appears it's set to manual.

Hi,

The system BIOS in the Latitude e7440 has an option to Enable / Disable TPM security. This option lets you control whether the Trusted Platform Module (TPM) in the system is enabled and visible to the operating system. When disabled, the BIOS will not turn on the TPM during POST. The TPM will be non-functional and invisible to the operating system. When enabled, the BIOS will turn the TPM on during POST so it can be used by the operating system.

NOTE: Default setting: Disabled

Have you tried uninstalling and reinstalling USB drivers and check if the issue persists. To do that, please follow these steps:

• Right-click on the Start button and select Device Manager.
• Expand Universal Serial Bus controllers.
• Right-click on the first USB controller under Universal Serial Bus controllers, and then click on Uninstall to remove it.
• Repeat these steps for the entire USB controller under Universal Serial Bus controllers.
• Restart the computer. Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

If the issue still persists, please send us a screenshot of the error message as the above one does not open up.

-Farooq

Hello - I was able to remedy this issue on my daughters Dell Latitude E5270 running Windows 10 Pro. I noticed this when the online diagnostics (enhanced run mode 40 minutes) completed with errors. Here is how I fixed it. I did not have to update the USB driver.

• Launch command windows in administrator mode.
• Type 'set_devmgr_show_nonpresent_devices=1'.
• Type 'start devmgmt.msc' to launch the device manager.
• On the View tab select from the drop-down 'Show hidden devices'.
• At the bottom of the device manager expand the USB ports.
• Delete all the shadow ports and devices. (Maybe old USB transceivers or Bluetooth dongles that have been removed).
• Reboot the system rerun the online diagnostics or support assistant.

Another suggestion is to have all your drivers updated from Dell's support site for your particular model. This worked for me.

@donnie66 

None of this worked for me. I couldn't even get any results from the command prompt that accepted that line you said to type.

Also, I don't know what USB devices you'd want me to remove. That seems very risky.

I am placing two images to show you. The first is the command prompt showing it won't accept your suggestion of typing that in. The second is my device manager showing you the USB devices. I can't see anything I would want to remove.