en.community.dell.com/.../dell-to-repair-broken-hinges-on-alienware-m11x-systems-globally.aspx

Now i've found this. But for my contry there is no free contact possibility. Why?

Thx for help but

"Danke, dass Sie sich für Dell Chat entschieden haben. Leider wird dieses Produkt im Moment von Chat Support nicht unterstüzt."

In english:

"Thank you for choosing Dell chat. Unfortunately, this product is not supported by chat support."

So it seems to be no way past the hotline - too bad!

Have you tried using Dell Chat. Is much better than phone calls. In your initial message be sure to mention the 2 year German warranty.

I'm not totally clear on the EU warranty requirements, but I believe that in most countries, the extra year's coverage is only good for something that was defective when purchased, and that excess wear (and of course, damage) would not be covered. It is up to the consumer to PROVE the problem was present when purchased. This is only possible if there is a manufacturer's recall because of an admitted defect.