UNSOLVED

Wheelz941

updated

10 years ago

W

Wheelz941

2 Posts

0

713

March 6th, 2017 10:00

M17 rx3 had problem

My computer will not boot up and when the Boot screen comes up instead of having two Green Lines for my hard drives the port 0 hard drive is red saying error and I continuously get blue screens and can't even get into safe mode. Do I need to replace that hard drive and what kind of hard drive do I need to get and what do I need to do once replacing the hard drive and trying to start the computer again?

  • Wheelz941

    2 Posts

    539

    0

    Posted March 6th, 2017 12:00

    Actually it's Port 1 not Port 0

  • Eimy_B

    6 Operator

    •

    4365 Posts

    539

    0

    Posted March 8th, 2017 08:00

    Hi,

     

    This is the type of HDDs the M17XR3 can have:

     

    SATA II : 750/250/320 GB
    SSD : 256 GB

    • Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors and check exactly which HDD port has a problem.
    • Reset the HDDs.

    Here is a video that will show you how to remove and replace the HDDs.