I have been trying for FIVE WEEKS to get help from dell ( I won't capitalize the name anymore).  I need IE 6.0 so my son can finish his homeschool program.  IE is used as a resource for the program.  They told me my system was corrupted.  So I followed their directions and supposedly it was fixed.  I reinstalled my SBC/SDL and tried to download IE again (from the website) and still get the message about it already being in progress and to finish I need to reboot.  Yet under add/delete programs - guess what - NO IE!! 

SBC/SDL has tried to help, now they're saying the system reinstall was incorrect. My fault maybe, I couldn't get the support guy to slow down and listen to me, he just kept talking over me like he had another person on the other line.

I want to puke everytime I see their commercial about customer service.  And did I see somewhere they were ranked #!??????!!!!!

I agree with the others, they can't admit they aren't trained, they just refer you to anyone else for help - even chat rooms.  Maybe they should pay everyone on here who has helped someone when their so-called support team couldn't.