UNSOLVED

pleasantville_n

updated

20 years ago

0

5253

October 21st, 2006 22:00

Windows won't start

I had a problem installing a new printer, my Dimension didn't seem to recognize the usb ports.  Now it won't even boot.  I get a screen that says
We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.

If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows
Normally.

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt 

Last Known Good Configuration (your most recent settings that worked) Start Windows Normally

Use the up and down arrow keys to move the highlight to your choice.

Seconds until Windows starts: 30
 
No matter which option I choose, it comes back to this screen.  When i insert the xp cd and try to repair/reinstall it goes back to the same screen.
 
Thanks for any help you can offer.
  • ejn63

    11 Legend

    87468 Posts

    321253 Points

    349

    0

    Posted October 21st, 2006 23:00

    Power on, F12, Dell diagnostics, extended test, hard drive. You're likley going to find that your hard drive has failed.
  • 349

    0

    Posted October 22nd, 2006 10:00

    Thanks for the advice.  I ran the full diagnostics on everything and it found no errors.
     
    Any other suggstions?
  • osprey4

    6 Operator

    34230 Posts

    349

    0

    Posted October 22nd, 2006 10:00

    To run repair, you need to boot to the XP disc by setting your CD drive to be the first boot device. The fact that it's going back to the same screen indicates it is not booting to the XP disc.
  • 349

    0

    Posted October 22nd, 2006 11:00

    Thanks.  Yes, I can get it to boot to the XP CD.  I meant to say that when I don't have the CD in, it goes to the screen I mentioned.