UNSOLVED

bishoy

updated

14 years ago

B

bishoy

14 Posts

0

14253

February 13th, 2013 13:00

graphics card

i've baught dell inspiron 15R 5520 with windows 8 installed  , i can't find the amd radeon graphics card under the video adapters in device manager , and also can't install the catalyst , i've tried upgrading the bios and the driver but nothing work , please help

  • bishoy

    14 Posts

    488

    0

    Posted February 13th, 2013 13:00

    i bought it from costco.com ,, i don't know if Dell or the seller who installed the windows , but i think it's Dell .

  • ejn63

    11 Legend

    •

    87469 Posts

    •

    321256 Points

    488

    0

    Posted February 13th, 2013 13:00

    From Dell or a reseller?

  • bishoy

    14 Posts

    488

    0

    Posted February 13th, 2013 13:00

    i didn't intall the windows , it came preinstalled

  • ejn63

    11 Legend

    •

    87469 Posts

    •

    321256 Points

    488

    0

    Posted February 13th, 2013 13:00

    Who installed Windows?  You, a shop -- or did it come from Dell preinstalled?

  • ejn63

    11 Legend

    •

    87469 Posts

    •

    321256 Points

    488

    0

    Posted February 13th, 2013 14:00

    The Catalyst control panel will already be installed - look for it in the start screen (one of the tiles).

  • ejn63

    11 Legend

    •

    87469 Posts

    •

    321256 Points

    490

    0

    Posted February 13th, 2013 15:00

    This model is available both with and without the AMD video chip - are you certain your system has the optional video chip?

    There are two models at $800 and $900 that have it - and two models at $600 and $650 that do not, on the Costco website.

  • bishoy

    14 Posts

    490

    0

    Posted February 13th, 2013 15:00

    no , it's not installed , i'm sure , and i tried installing it many times , but nothing work

  • bishoy

    14 Posts

    490

    0

    Posted February 15th, 2013 07:00

    yes i bought the model at 800$ , and in the specification it was wrote that it has 1 gb amd radeon 7670M

  • ejn63

    11 Legend

    •

    87469 Posts

    •

    321256 Points

    490

    0

    Posted February 15th, 2013 10:00

    I would suggest using the service tag at support.dell.com to look up the original configuration of the system - it should list the AMD video if you have it.  If you do have it, something is seriously wrong with the software installation if the drivers aren't present for switching graphics.

  • bishoy

    14 Posts

    237

    0

    Posted February 15th, 2013 13:00

    DVD/CD-ROM Drives

    CD-ROM Drive

    CD-ROM Drive

    Disk Drives

    WDC WD10JPVT-75A1YT0

    Display Adapters

    Intel(R) HD Graphics 4000 2112MB

    IDE ATA/ATAPI Controllers

    Intel(R) 7 Series Chipset Family SATA AHCI Controller

    Keyboards

    Standard PS/2 Keyboard

    Mice and Other Pointing Devices

    Dell Touchpad

    Monitors

    Generic PnP Monitor

    Sound Devices

    Conexant SmartAudio HD

    Intel(R) Display Audio

    USB Controllers

    Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D

    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26