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rkirkyboy2
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April 11th, 2023 09:00
S2721DGFA, random screen dimming
I recently bought a Dell S2721DGFA 27" gaming monitor.
The issue I have is with my desktop (AMD Ryzen 7 5800, RTX 3060 Ti) which connects via DP. On bright white screens there seems to be random dimming taking place, almost making the screen looks like it's flickering. I've tried various desktop refresh rates and various smart HDR settings on the monitor but the issue persists. I have tried multiple DP cables and different ports on my GPU to no avail.
Any great ideas out there?
I currently have a PS5 and XSX both using the monitor via HDMI, and these work fine.
Thanks.
rkirkyboy2
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Posted April 19th, 2023 10:00
Engaged support and still going through that process without much progress.
Initially they sent me a replacement, refurbished monitor that had significant light bleed - to replace my monitor which was 30 days old - so sent their replacement back.
The issue seems to resolve itself when I switch off Smart HDR. But I don't really want an HDR monitor where I can't use the HDR.
Support's latest suggestion was the monitor was working as designed and HDR was just a nice extra, but I'm not accepting that - if you market a monitor as HDR, the HDR should work.Anyway latest questions from them are around the PC I'm running (Windows 11 Home, Ryzen 7 5800 and RTX 3060Ti) so we'll see where that goes.
Cheers
Jesse L (retired)
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Posted April 19th, 2023 02:00
rkirkyboy2
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
Jesse L (retired)