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U2718Q, red corners
Hi all,
This is very bad news and bad experience with U2718Q. Now I'm back with a different issue and as I have seen many are experiencing this issue (red corners). I have a theory that it could be due to the Firmware Update M2B102 since before this update there were no reports about this issue and I did not have this issue too, but now I have had this issue since July 2018. Now is when I've gotten the time to write about it. I have tried various methods from various Dell Community posts. Now I theories its because of the Firmware M2B102. The issue started 8 months after purchase, I purchased the monitor New from amazon.com October 23rd 2017. Dell Please produce a fix for this possibly via firmware update
6782
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Posted September 26th, 2018 07:00
Well how should that go? I'm in Kenya.
* Click the link I posted above, "exchange".And what exactly causes this issue?
* That data was not provided to us. We were told to tell you to exchange them.
DELL-Chris M (old account)
#IWork4Dell
6786
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Posted September 26th, 2018 07:00
Well how should that go? I'm in Kenya
and what exactly causes this issue?
6781
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Posted September 26th, 2018 09:00
Okay followed the link, chatted with a support agent the agent gave me a local dell support number for Kenya, I will call tomorrow as I have tried the number and got an automated response that its after hours.
Hopefully they will be able to replace the monitor for me
Are there any other information that I need for this process?
6777
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Posted September 26th, 2018 11:00
A copy of your sales invoice for them to see when it was purchased.
DELL-Chris M (old account)
#IWork4Dell 6759
0
Posted September 27th, 2018 01:00
Thank you for the information, I called dell support and currently I just have to wait while they sort some ownership transfer to my region Kenya, already filled the necessary information and the process will take like 7 - 10 business days for that to happen. Then we will see from there.
6679
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Posted October 24th, 2018 09:00
Hi Chris M I am happy to inform you that thank you to the information you provided, I finally got my brand new replacement unit in today and its working fine, no red corners, they went with the defective unit, thank you again to all the reps at Dell who assisted me. Now just hoping the new one never develops the same issue the defective one was manufactured June 2017 the new replacement Unit was manufactured April 20186661
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Posted October 24th, 2018 11:00
Great! For my notes, can you give me the replacement unit 20 digit serial number and A0x revision?
DELL-Chris M (old account)
#IWork4Dell 4285
0
Posted October 24th, 2018 12:00
This are all the info i can find from the monitor
S/N : CN-0FN84K-QDC00-84H-0A4L-A03
1494
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Posted October 24th, 2018 13:00
Thanks!
DELL-Chris M (old account)
#IWork4Dell
DELL-Chris M
Community Manager
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56891 Posts
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6789
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Posted September 26th, 2018 06:00
The only "fix" on your end is to get an exchange.
DELL-Chris M (old account)
#IWork4Dell