Hi,

We have seen in the past a problem with the browser cache that would result in this symtom.  Try clearing the cache on the browser and see if it helps.

Cuong.

Clearing the cache hasn't helped. Any other ideas?

I'm not sure what the problem is then.  You might try reseting the device to default state to clear out everything then try again from there.  Check the switch manual for instruction on how to do this.

Cuong.

I've tried that, but there's another problem. The manual says to push the "default" button to restore the switch to its default settings. I can't find a switch labeled "default". There is a switch called "managed mode". If this does the same thing as the default button, then that hasn't helped either. It does seem to reboot the switch though.

Sorry for the problems you are experiencing with this.  I have reported it to my group.  We are investigating the problem.  So far I have not been able to reproduce the problem on my switch.  I'm not sure how to make it happen but we will look into it to see if we can discover anything.  It may be specific to your setup and maybe difficult for us to diagnose so if you can provide any additional information that might help it would be appreciated.

Cuong.

Good day,

I have the same with IE6.
Workaround: Use Mozilla or Netscape to access your managed switch.
The DELL switch is not in favor of M$IE.

suxes,
Fred

I have tested this over and over with IE6, Firefox 1.0.6 and I have not been able to reproduce the problem you all are reporting.  To help figure out what the commonality here can I request the following?

• Please tell me what OS version you are running?
• Please tell me if you are running non-english version of the OS?  For example I know that at least one problem was reported from France.
• Please post a screen shot of the login screen and one of the error screen you are seeing.
• I'm assuming you have setup your switch in managed mode - can you tell me if you have changed the IP address on the switch or whether you are using the default IP.

Also here are some things to consider:

• We have identified that one possible problem that could occur is with the browser cache - if you are having problem try clearing the browser cache and see if that helps.  Let us know if you have tried this and still didn't work.
• Another problem may occur if you are connecting the same PC to different switches each using the same default management IP (192.168.2.1).  If this happens and you do not clear the arp table on your PC (from the command shell do an "arp -d") then you will not be able to connect to the web interface.  Make sure you can ping the switch if you find that you could not connect to the web interface.
• Also if you enable managed mode on the switches without changing the default management IP and you place these switches into the same network then there is now an IP overlap which will cause routing problems in your network.  So if you have more then one of these switches in managed mode please assign them different IP especially if they are connected to the same network.

Cuong.

I was finally able to access the switch using Internet Explorer on a Windows 2000 Server that I brought out of retirement. This was the first time I had ever logged onto the switch since I received it new. I have now changed the IP address and set a different password. I can now access the switch using a Windows Server 2003 box with Internet Explorer, but I could not before changing the IP and password.

But I still can't connect to the switch with my workstation running Windows XP Professional, Service Pack 2. I get the same logon screen, but when I enter the username and password I get "Error. Username or password missing". I have tried IE6 and Firefox 1.07. I've cleared the caches, used "arp -d", and even updated the Java Runtime Environment (which I don't even know is necessary to logon). I continue to have the same error message. I'm at a total loss.

Whatever it is, it must be confined to my system. I just double-checked, and another XP Pro machine can access the switch since changing the IP and password.