skinny marie,

Thanks for using the Dell Community Forum.

Can you tell us what model modem, router and who your ISP is?  Also, what did they tell you about connecting to their service after an issue like this?

Thanks, Derf, I will give it a try!  (I think cable is similar to DSL)

Skinny Marie

No experience with DSL, but if it is similar to cable....

Turn them all off. Boot the computer, start the router, then the modem. Now turn them all off again. Start the modem, then the router, then boot the computer.

The first sequence allow each piece to do a MAC discovery on the piece it is connected to. The last sequence allows DHCP to pull IP's.

Thank you for the prompt response.  I will find out.  Whatever router and modem came with the 4550 is what I got but will check the precise name and numbers.  I use SBC DSL and was told to turn off the modem, unplug the router, shut down the computer, restart, turn on the modem and then plug in the router and it isn't working.

I will find out the exact model numbers for both.  thank you

Unfortunately, Derf's suggestion didn't work.  I have the True Mobile 1184 Wireless Broad Band Router and the Speed Stream 5360 modem.  Any suggestions are much appreciated.

Thanks.

in similar vein, my Dell true mobile 1184 wireless router inexplicably stopped working w/ my latitude laptop. it worked flawlessly up to 2-3 weeks ago then died. my isp, Comcast provides me an RCA modem that seems to work fine. but i now have to resort to a hardwire internet connection thru it. Comcast troubleshooted w/ me & points to Dell saying Dell has known issues w/ this 1184 router that they're working on.  do i need a new router? software update ?

please help

Thanks!