UNSOLVED

Prashanth.Nagab

updated

13 years ago

0

10743

April 23rd, 2013 14:00

Problem connecting to internet

My laptop is not getting connected to internet while all my friends laptop can. So i thought its my laptop fault or  i should update my drivers or something but the interesting thing is i can connect to another wifi router and get internet access so whose problem is that? ISP or my laptop? I forgot to mention u that ISP is same for both the routers.

My system info is its a dell xps15 with a intel(R) Centrino(R) Wireless-N 1030

I am pasting the info which i got after giving ipconfig /all

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\SONU>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : SONU-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 84-8F-69-BD-F3-7B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
   Physical Address. . . . . . . . . : AC-72-89-D1-22-A7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e4ad:ea4f:c6ae:e7f6%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.22(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 24 April 2013 00:56:55
   Lease Expires . . . . . . . . . . : 25 April 2013 00:56:54
   Default Gateway . . . . . . . . . : 192.168.1.20
   DHCP Server . . . . . . . . . . . : 192.168.1.20
   DHCPv6 IAID . . . . . . . . . . . : 296514185
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-62-91-6B-AC-72-89-D1-22-A7

   DNS Servers . . . . . . . . . . . : 192.168.1.20
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : AC-72-89-D1-22-AB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DC43598D-D063-4EA1-A01B-1B651A798354}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {7D8F947E-B261-4CE3-A43C-CD84FEEC04C8}:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Please let me know if i still have to provide any information. Thanks in advance

  • PudgyOne

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    Posted April 24th, 2013 20:00

    Prashanth.Nagabhairava,

     

    What virus program and firewall are you using?

     

    Did you recently install/reinstall the opertaing system? If yes, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

    Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

    Try these tweaks....

    Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

     

    Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

     

     

    Try power cycling the routers and modems?

     

    Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)

    Restart the computer and try to connect.

    What happens?

     

     

    Rick

  • 405

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    Posted April 24th, 2013 23:00

    Hey rick, Thanks for the response :) .. K i am using Microsoft Security Essential as my antivirus program, The last time i reinstalled my OS is around 8-10mnths back and im not sure about the order of drivers installation and i tried those tweaks u suggested and made no difference. I also have ubuntu in my system but i am able to connect to internet using the same wifi :o ... I did reinstall one of my network driver before posting the issue here. Thank you :)

  • PudgyOne

    11 Legend

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    30315 Posts

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    Posted April 26th, 2013 03:00

    Prashanth.Nagabhairava,

     

    Try using the Intel ~ Recommended settings for 802.11n connectivity

     

    If your router has WPS, disable it. I use these Recommended Wireless Router Settings I use channel 11.

     

     

    Rick