Precision T5500 dual-Xeon workstation previously working fine, suddenly won't boot when front panel power switch is pressed. No light (green or amber) appears in the power switch and no other front panel LEDs appear lit. Nothing appears on the monitor screen.
I start with the power cable unplugged and only the monitor cable attached. When I plug in the cable, the front panel lights flash momentarily and fans turn briefly. If I then press and hold the test button on the power supply, the adjacent LED lights up steady green and stays lit. The power supply, system, second CPU riser, and video card fans spin, the optical disk LED lights momentarily, and the front panel hard disk LED lights steadily but no other front panel LEDs light and the system doesn't boot. I do notice that an amber LED on the lower-right corner of the motherboard lights and remains lit even for some time after mains power is removed (while capacitors drain, I suppose).
What's the most likely cause? What are my chances of being able to repair it?
Not an easy answer as the scenario doesn't fit any of the diagnostic troubleshooting scenarios.
One thing to check is peripheral devices. For example, take out the GPU. Does the T5500 power on? If not, I'd re-seat the GPU and attempt to power on. Still if no power, disconnect the HDD and see if the unit powers on. If it's neither of those two, though your motherboard has the amber light, the problem could lie within it and hopefully it's not dead. If it were one of the processors, you'd get the appropriate error code. Re-seating the CPU's, one at a time, is another way to troubleshoot.
HDD seems to be missing from the diagnostic list. May be you'll have some luck there.
If it were the RAM, an error code would show.
Nothing should look burnt or melted on your motherboard.
Thank you for marking my answer as a solution and the feedback. I'm glad you got it working again.
I recently had to re-seat my RAM per the error code. When the error code came back later, luckily, a restart took care of it. I realized my RAM is a little dicey and is probably showing its age. It doesn't like too many things open on the taskbar and it doesn't come back from standby/sleep. Depending on how much activity, probably my safest bet is to restart to clear out the RAM before putting back to sleep. - Until if I get new RAM.
I bet your T5500 still whips.:Smile: Still a smart move getting a newer computer and having the T5500 as a backup.
Thanks for your attention to my problem. In the end, I removed the wifi adapter card, GPU, and all hard disks with no change in behavior. Then I re-seated one of the DIMMs and ... everything suddenly went back to normal (and remained normal even after I reconnected everything else). In the meantime we procured another computer to serve the role of this one, so I now have a sandbox system on which to mess around with server-ish stuff.
I have an interesting problem, maybe you can give me some suggestion, I just got an old T5500, I installed Win10, everything works great. But when I do a hot restart, then the system will power on a few seconds and off, and keep forever. The system cold starts fine and can work for hours no problem. just wonder what can cause this start failure when the system is hot.
Replace the CMOS size 2032 battery. A low battery can cause all sorts of bizarre problems. Duracell lithium or Energizer lithium is suggested. They should last around 5 years. Yet I only got 2 years out of Sony.
Is the inside clean - including the fans, heatsink, and etc.? I'd also replace the thermal paste. As long as you bought it used, it's hard knowing the last time it was replaced.
And of course, please let me know how it goes.
bradthetechnut
P.S. I'm not sure what you meant by "keep forever." It shuts off and won't turn on "forever"?
it will on few seconds then off a few seconds, and loop forever. it kind of related to thermo. because I unplug the power cord for a long time, then it can power on without a problem and can keep working for a long time. if you power off and turn on again, then the on and off dead loop happen.
If you want, download HWiNFO64.sys. You can also keep an eye on temps and verify it's not a temperature issue.
The 3v battery might also seem unrelated, but you might be surprised. It's often the first thing to check. One can also test it with a battery tester if they have one handy.
Due to the T5500's age and buying it used and not refurb, I still stand by my suggestions posted above. It's definitely where to start troubleshooting. Is the PSU clean?
You have a great weekend also.
P.S. It's been hit or miss if I receive an email when somebody replies, so sometimes my responses are a bit delayed.
Another suggestion, as pasted from another post: We suggest you run the hardware diagnostics to check is there any hardware faults. To run diagnostics, restart the computer, as the computer boots, press < F12 > when the Dell Splash Screen appears. When the Boot menu appears, highlight the Diagnostics option and then press < Enter > to start the Diagnostics. If you get any error code and validation code, capture and lets us know.
I guess this is the problem because I did update the bios to A18. if what claimed in this post is correct, "The only solution was to downgrade the BIOS to the A09 version, which I did so. And that is the solution you will find on the web for this problem"
I don't want to downgrade to A09. I guess Dell didn't make a perfect solution. I can survive always power off the system and wait hours later to power it on instead of to do a restart. I wonder if it worth to update a solid disk for it.
bradthetechnut
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Posted February 4th, 2019 19:00
T5500 Diagnostic Indicators
Not an easy answer as the scenario doesn't fit any of the diagnostic troubleshooting scenarios.
One thing to check is peripheral devices. For example, take out the GPU. Does the T5500 power on? If not, I'd re-seat the GPU and attempt to power on. Still if no power, disconnect the HDD and see if the unit powers on. If it's neither of those two, though your motherboard has the amber light, the problem could lie within it and hopefully it's not dead. If it were one of the processors, you'd get the appropriate error code. Re-seating the CPU's, one at a time, is another way to troubleshoot.
HDD seems to be missing from the diagnostic list. May be you'll have some luck there.
If it were the RAM, an error code would show.
Nothing should look burnt or melted on your motherboard.