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derhenni96

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derhenni96

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May 5th, 2023 04:00

Precision 5570 and WD22TB4 - USB Problems

Hello folks,

due some change management within our IT-department, we changed some of our internal equipment. 

We all, 6 IT-admins, 2 developers, have brand new precision 5570 with:

Windows 11 Pro 64-bit (no image, clean ISO),
Intel Core i7 12700H,
32GB DDR5-4800,
2x 512GB NVME4
Nvidia RTX A1000 4GB
WD22TB4 and due problems with the TB4-docks now WD19TBS

The problem that occure is losing USB-connectivity. Displays stay on (3x 4K external, 60Hz, all fine). 

Within teams-calls or something, suddenly the USB just stops working. Network, Display, Powerdelivery, everything is fine, but peripheral devices get lost for 2-10 seconds.

Does someone have these problems too?

 

Thanks!

BIOS and firmwares are all up to date.