I need to vent about the poor, poor customer service that Dell is offering. Yesterday our hard drive failed and I spent 1.5 hours on hold before I could talk to a tech. She promised to call me back with a "dispatch code" for the replacement of the hard drive but did not do so. I then had to sit on hold for 45 minutes listening to that Dell information loop over and over and then when the next available tech came on line they accidently dropped my call. So back on the phone for another 45 mins and I was finally given the dispatch code. When I called the dispatch number to find out when the tech would be out to replace our hard drive, I was told that the dispatch code given to me had been closed out and shown as a completed order. I was then required to call back, sit on hold for 1 hour (during which time I backed and cooled 2 dozen blueberry muffins) to get another dispatch code. Because the original dispatch code was closed it is now delaying the hard drive by an additional day. This computer is used for our business and 4 days without a computer is just not acceptable. I will be going to buy a new computer tomorrow and the Dell will have it's parts replaced and be put out to pasture...keep in mind that I just bought this computer less than 6 months ago. I will be buying a computer that can be serviced locally...I will no longer be forced by Dell to wait for hours to speak to a tech in India that could care less what kind of service they are providing. We used to be long time Dell customers but no more.  Since they started out sourcing their customer and tech help, the quality of service has gone in the toilet. If Dell does not care how they take care of the people that give them money then we'll just stop giving them money...