Start a Conversation
UNSOLVED

Nellas

updated

21 years ago

N

Nellas

2 Posts

0

4282

February 9th, 2006 18:00

DVD/CD device not working

Hi
I have an Inspiron 8600 running Windows XP.  All of a sudden I can't play CD's or DVD's. 
This is the error message I get in Device Manager: Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
 
I ran a diagnostic audio test and it played a CD but i can't even see the drive listed in Windows Explorer anymore.
 
Please can someone help!
Thanks
  • S

    Skybird

    10871 Posts

    218

    0

    Posted February 9th, 2006 18:00

    Try this Dell Article here ..............
  • N

    neuromed

    42 Posts

    218

    0

    Posted February 9th, 2006 23:00

    Yup, listen to SkyBird.

    That website helped me too.

  • 8

    83fxwg

    8 Posts

    218

    0

    Posted February 10th, 2006 11:00

    Hi,

    I have an inspiron 1150 and just started to have the same problem,has the same message,code 41 and all.It does not seem to read any disk,music,game, or dvd.

    I read the article skybird listed but I have very little computer savy, Please post if it works for you.

                 Thanks
  • S

    Skybird

    10871 Posts

    218

    0

    Posted February 10th, 2006 12:00

    Follow the steps in the Article carefully.  It will usually solve the problem.

    http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1065889&c=us&l=en&s=dhs&cs=19

  • N

    Nellas

    2 Posts

    218

    0

    Posted February 11th, 2006 13:00

    Thanks very much.  That worked a treat.

    Only thing is that my keyboard shortcuts e.g. to eject a CD still aren't working.  Any suggestions?

    Thanks again.

     

     

  • N

    neuromed

    42 Posts

    218

    0

    Posted February 11th, 2006 22:00

    maybe it's a lock?
  • WB

    walt B

    5 Posts

    218

    0

    Posted April 1st, 2006 20:00

    Are you using a docking station? If so there maybe a problem. Trt off the docking station. If it works, the mother board is probably damaged.
     
     

Dell Support Resources

Latest Solutions

View More