UNSOLVED
Fail to update iDRAC with Lifecycle Controller Firmware
Recently I upgraded my R630 to esxi6.7 U3.
I tried to upgrade the firmware by using Platform Specific Bootable ISO, Perc630,19.12.00
<ADMIN NOTE: Broken link has been removed from this post by Dell>
My current iDRAC Lifecycle Controller firmware is 2.21.21.21.
However I can see the error message in the process.
" The update process cannot proceed till the following requirements are met.
iDRAC with Lifecycle Controller
Current Version : 2.21.21.21
Required Version : 2.40.40.40
"
I download different versions of 2.40.40.40 and installed using iDRAB web interface.
However all the installation failed with below error.
RED004: The job cannot be run because of an unknown issue.
Recommended Action:
Check the uniform resource identifier (URI), target path and make sure the repository server is available.
I am using the file stored locally to run this update but still getting this error.
May I know how to resolve this issue?
I tried to use HTTP to update but failed as well.
I used below parameters:
HTTP address : downloads.dell.com
Catalog Location : Catalog
Catalog Filename : catalog.xml.gz
Below is the error message for HTTP update.
RED051: The network file transfer of an update package was not successful.
Detailed Description:
The update package file download was not successful. This could be due to the following: 1) The update package file is missing, 2) The host address, share, user name, and password information are correct but the file name was invalid, 3) The network file share could not be mounted, or 4) The network file share disconnected before the transfer was complete.
Recommended Action:
Check the network connection and access to the update package from the iDRAC.
DELL-Josh Cr
Community Manager
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Posted January 23rd, 2020 16:00
Hi,
Can you try 2.70? https://dell.to/38KSa5l
Was it due to the BIOS was upgraded to latest as per below post?
https://www.dell.com/community/Systems-Management-General/Firmware-upgrade-on-DELL-Poweredge-R720-failure-with-DSU/td-p/5177459I've checked the old BIOS firmware by using rollback option and it was 1.5.4 and now it's on 2.10.5.
If that's the issue may I know can rollback the BIOS firmware and update again?
What will be the order to update BIOS and iDRAC?
DELL-Josh Cr
Community Manager
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Posted January 24th, 2020 08:00
IDRAC, BIOS, then other firmware.
DELL-Josh Cr
Community Manager
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9694 Posts
•
43679 Points
9970
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Posted January 24th, 2020 08:00
You can try rolling back the bios and then updating with the .d7 image method.
DELL-Josh Cr
Community Manager
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9694 Posts
•
43679 Points
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Posted January 24th, 2020 09:00
Can you private message me the service tag?
singheshraj
1 Rookie
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Posted July 2nd, 2020 23:00
Moderator
i am having same issue: server : dell poweredge r630, Bios: 11.0, idrac firlmware 2.02 trying to upgrade idarc 2.10 first ans upgrade step by step . i did everything is this post and got same messages posted on discussion .getting RED004: Job failed. can you please advice .
Service Tag:
Express Service Code:
ethan20
6 Posts
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Posted January 23rd, 2020 15:00
I've tried all the packages ( Win64, Win32, Red Hat Linux) and extracted firmimg.d7 from those package to update it. It failed.
I tried to upload .exe file since web interface accepts it but it failed too.
All failed with
RED004: The job cannot be run because of an unknown issue.
Detailed Description:
The job cannot be run because of an unknown issue.
Recommended Action:
Check the uniform resource identifier(URI), target path and make sure the repository server is available.