‎Please help with adware killing my computer

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scottsville

updated

22 years ago

scottsville

2 Posts

5100

February 15th, 2005 01:00

Please help with adware killing my computer

I am struggling with a adware - ran Spybot, McAfee Virus, and HijackThis and still cannot eliminate problem. Logfile of HijackThis attached.....please help!!

Logfile of HijackThis v1.99.0
Scan saved at 9:07:15 PM, on 2/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wvwugk.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\winupdt.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\Fccxgw.exe
C:\WINDOWS\system32\wsxsvc\wsxsvc.exe
C:\windows\system32\msnavc32.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\COMMON~1\qkzo\qkzom.exe
C:\WINDOWS\system32\sysmonnt.exe
C:\PROGRA~1\COMMON~1\qkzo\qkzoa.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\system32\winbhck32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\David\LOCALS~1\Temp\Temporary Directory 2 for hijackthis_199.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.latimes.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [winupdtl] C:\WINDOWS\system32\winupdt.exe
O4 - HKLM\..\Run: [{12EE7A5E-0674-42f9-A76B-000000004D00}] rundll32.exe stlb2.dll,DllRunMain
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [c72m4ldg] C:\Program Files\c72m4ldg\c72m4ldg.exe
O4 - HKLM\..\Run: [bsbeqc] C:\WINDOWS\system32\bsbeqc.exe
O4 - HKLM\..\Run: [pql] C:\WINDOWS\pql.exe
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [version] C:\WINDOWS\system32\Ecfiwx.exe
O4 - HKLM\..\Run: [secure] C:\WINDOWS\system32\Fccxgw.exe
O4 - HKLM\..\Run: [ohpyfc] C:\WINDOWS\system32\ohpyfc.exe
O4 - HKLM\..\Run: [Dvx] C:\WINDOWS\system32\wsxsvc\wsxsvc.exe
O4 - HKLM\..\Run: [App32dll] C:\windows\system32\msnavc32.exe lee0105
O4 - HKLM\..\Run: [antiware] C:\windows\system32\elitegdi32.exe
O4 - HKLM\..\Run: [McRegWiz] c:\PROGRA~1\mcafee.com\agent\mcregwiz.exe /autorun
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [qkzo] C:\PROGRA~1\COMMON~1\qkzo\qkzom.exe
O4 - HKCU\..\Run: [sysmonnt] C:\WINDOWS\system32\sysmonnt
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\QUICKENW\bagent.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://public.mapping.floridadisaster.org/Downloads/mgaxctrl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O20 - AppInit_DLLs: PAVWAIT.DLL
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe

MS
Midnight Star
4791 Posts
107
0
Posted February 15th, 2005 01:00
scottsville,

Hello! and welcome to the Dell forums.

-

Let's see what we can do...

Go to www.trendmicro.com, and then:

1. Click " Free Online Scan".
2. Click " Scan now, it's free".

It'll take a few minutes to download (especially with a dialup connection), so be patient. When it's down:

1. Select all available drives.
2. Check(tick) " Auto Clean".
3. Click " Scan".

When it completes, post back the full filename of any files that cannot be cleaned or deleted.

Download and unzip FindIt NT-2K-XP, then:

1. Double-click " FintIt NT-2K-XP.zip" folder.
2. Double-click " FindIt NT-2K-XP" folder.
3. Double-click " FindNarrator.bat"

4. Click " Extract All"
5. Click " Next"
6. Click " Next".
7. Click " Finish"

( If you've already downloaded and unzipped it before, skip the above steps.)

8. Double-click " FindIt NT-2K-XP" folder.
9. Double-click " FindNarrator.bat".

( Wait until the scan completes.)

10. When notepad comes up post back the contents of FindNarrator.txt.
11. Close notepad.

Go to Add/Remove programs and remove(uninstall) the following, if present:

Deals Online

The above could appear anywhere within the entry. Be careful not to remove any personal or system software.

Download LSPFix and unzip to your desktop, then run it. Now, we need to:

1. check(tick) " I know what i'm doing".
2. click on (highlight) each occurance of the following, one at a time:

dolsp.dll

3. then click " >>", moving each one, individually, to the 'Remove' pane.
4. (double-check, and make sure that only the above files are in the 'Remove'pane.)
5. click " Finish >>"

Run HiJackThis then:

1. Click " Config..."
2. Click " Misc Tools"
3. Click " Open Process manager"

-

Next, while holding down the CTRL key, locate ( if present) and click on ( highlight) each of the following:

C:\WINDOWS\system32\wvwugk.exe
C:\WINDOWS\system32\winupdt.exe
C:\WINDOWS\system32\Fccxgw.exe
C:\WINDOWS\system32\wsxsvc\wsxsvc.exe
C:\windows\system32\msnavc32.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\PROGRA~1\COMMON~1\qkzo\qkzom.exe
C:\WINDOWS\system32\sysmonnt.exe
C:\PROGRA~1\COMMON~1\qkzo\qkzoa.exe
C:\WINDOWS\system32\winbhck32.exe

Now double-check and make sure that only those item(s) above are highlighted, then click " Kill process". Now, click " Refresh", check again, and repeat this step if any remain.

Before we begin, let's move HiJackThis to it's own folder; like c:\HJT. When we're done ' cleaning' off your system, we're going to ' flush' the temporary folders which, with HiJackThis in it's current location, we'll lose both the program and the backups it creates. These backups are important in case we need to restore any 'fixed' entry(s) later.

Also move the " Backups" folder, for HiJackThis, if present.

Run HiJackThis and click " Scan", then check(tick) the following, if present:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank

O4 - HKLM\..\Run: [winupdtl> C:\WINDOWS\system32\winupdt.exe
O4 - HKLM\..\Run: [{12EE7A5E-0674-42f9-A76B-000000004D00}> rundll32.exe stlb2.dll,DllRunMain
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB> rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [c72m4ldg> C:\Program Files\c72m4ldg\c72m4ldg.exe
O4 - HKLM\..\Run: [bsbeqc> C:\WINDOWS\system32\bsbeqc.exe
O4 - HKLM\..\Run: [pql> C:\WINDOWS\pql.exe
O4 - HKLM\..\Run: [98D0CE0C16B1> rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [version> C:\WINDOWS\system32\Ecfiwx.exe
O4 - HKLM\..\Run: [secure> C:\WINDOWS\system32\Fccxgw.exe
O4 - HKLM\..\Run: [ohpyfc> C:\WINDOWS\system32\ohpyfc.exe
O4 - HKLM\..\Run: [Dvx> C:\WINDOWS\system32\wsxsvc\wsxsvc.exe
O4 - HKLM\..\Run: [App32dll> C:\windows\system32\msnavc32.exe lee0105
O4 - HKLM\..\Run: [antiware> C:\windows\system32\elitegdi32.exe
O4 - HKCU\..\Run: [qkzo> C:\PROGRA~1\COMMON~1\qkzo\qkzom.exe
O4 - HKCU\..\Run: [sysmonnt> C:\WINDOWS\system32\sysmonnt
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

Now, with all windows closed except HiJackThis, click " Fix checked".

Locate and delete the following item(s), if present. Make sure your able to view system and hidden files/ folders:

folders...

C:\WINDOWS\system32\wsxsvc
C:\Program Files\AutoUpdate
C:\PROGRA~1\COMMON~1\qkzo
C:\Program Files\c72m4ldg

files...

C:\WINDOWS\system32\wvwugk.exe
C:\WINDOWS\system32\winupdt.exe
C:\WINDOWS\system32\Fccxgw.exe
C:\windows\system32\msnavc32.exe
C:\WINDOWS\system32\sysmonnt.exe
C:\WINDOWS\system32\winbhck32.exe
C:\WINDOWS\system32\bsbeqc.exe
C:\WINDOWS\pql.exe
C:\WINDOWS\system32\Ecfiwx.exe
C:\WINDOWS\system32\ohpyfc.exe
C:\windows\system32\elitegdi32.exe
c:\windows\system32\dolsp.dll

Search for...

stlb2.dll
E6F1873B.DLL

...using " Start | Search...".

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're ' in use', try deleting them from " Safe Mode".

Post back a new log, and let me know how everything goes.

-

Mike.
Message Edited by Midnight Star on 02-14-2005 09:36 PM
S
scottsville
2 Posts
107
0
Posted February 19th, 2005 14:00
Okay, this is what it looks like now..

Logfile of HijackThis v1.99.0
Scan saved at 9:42:20 AM, on 2/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\system32\devldr32.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\David\My Documents\My Documents\hijackthis_199\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.latimes.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\QUICKENW\bagent.exe
O4 - Global Startup: hkhgin.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O20 - AppInit_DLLs: PAVWAIT.DLL
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
MS
Midnight Star
4791 Posts
107
0
Posted February 22nd, 2005 20:00

scottsville,

Wow! That looks like a new machine - outstanding work!

-

Let's see what this scan can turn up...

Download mwav.exe from MicroWorld, then:

1. Double-click the mwav.exe icon to run it (it'll self extract).
2. Click "Scan".
3. When it completes, post back the results from the 'Virus log information' pane.

Mike.

Please help with adware killing my computer

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