The deployment is straightforward so I can't see you missing any steps.  If you have not already, I would try rebooting the vApp and if that doesn't resolve it, redeploy it.  I have not seen this particular issue, however.

Thanks for the quick response.  I have deployed several times and even download the .ova twice thinking it was a corrupt download.  Attached are some screenshots of what I am seeing.  When I go to the Register VSI Plugin tab, all of the options are grayed out.

Something is obviously messed up.  When I click submit, it just sits there and spins.  Nothing is being retrieved.

Chris if you can go to the Show Log and run "Submit" and send me the contents off-list:   drew.tonnesen@emc.com

Thanks.

You can manage the VSI vApp by pointing your browser to https://IP:5480

The default credentials are root/emc (also noted in the Product Guide in the link above).

You can also get the logs by doing the following, from the VSI 6.1 Product Guide on pages 68,69.  The guide is available here - https://support.emc.com/docu52909_VSI_for_VMware_vSphere_Web_Client_6.1_Product_Guide.pdf?language=en_US

Was anything changed under "Manage Users"?  If you click there, do you see any users other than 'admin'?  If you can get there please send a screenshot.

Do you happen to know the default user/password to log into the actual VM.

When I go to the manage Users tab, there is nothing listed, not even "admin"