If you need a system immediately, cancel the order and go to a retailer and buy one.

If the system is still in production, it will be a minimum of a week or two before you see it -- they're built in China and you must allow for international shipping.

Thanks for your answer...

If this is so simple to answer the reasons for delay , why Dell promises earlier delivery dates. I am sure the fact that these are built in China should be well known to Dell and other factors (delay due to part supply etc.) which can delay the delivery. Dell should promise delivery dates accordingly and not a week while they know it might take 1 month to deliver.

I would have chosen another alternative if they would have shown a delivery date later than 10 days from the date of order.

I can not see any option to cancel the order now as they say it is in production.

FYI : I got an email from them saying that the unit is under production in a facility in US

We can put in a request for the cancellation. However, this will not process as the order has crossed the cancellation stage. Once the order is shipped out and delivered, we can help to return the order. Once the order reaches our facility, the order will be refunded in 10-15 business days.

To my surprise , i am still waiting for a confirmed delivery date from Dell. Order placed on 31st Dec.2021 , delivery date promised was 6th Jan. It still shows as 6th Jan on order status and DELL can not even tell me WHEN WE I GET MY LAPTOP STILL. They are telling me that i can not even cancel my order. It seems i am robbed of my hard earned money

I request all to NOT fall prey to these fake promises from Dell on delivery dates and rather purchase on from a store.

yes , the order crossed the cancellation stage on 31st Dec. itself , same day after putting the order while the delivery date was showing as 6th Jan. I never had the opportunity to get it cancelled. I was OK to get it delivered with a reasonable delay but now you are not telling me when should i expect the delivery even after 17 days of order creation.

I am just asking a simple question.. when will my order get delivered???

Hello parkhi. I’m facing similar situation. Did you receive your order after all? If yes, how long did it take since the order placement date until delivery and what did you do and whom did u contact to get delivery fast? My order status (ordered on 7th March 2022) shows just confirmed order and ready for production but I was informed (after calling them) that there’s a part shortage but they’d still tell me I’ll get delivery by 14th March which seems highly impossible since it’s not even gone in production let alone shipping. Thanks in anticipation.

I'm in the same boat, I purchased on mine on Feb 28 and it has gotten delayed 2x. They shipped the monitor already.

Just seems a bit misleading, they should be more up front with the estimated times. I know there are delays with video cards and such, but being honest is better so customers can manage their expectations.

Curious how long these took for the people waiting from December and January.

Hello Mokianka,

They are worst in customer care. I ordered a laptop on 31st Dec 2021 and i got it delivered nearly end of Jan 2022. This is 4 x the original schedule they provided. The worst side of story is that they suggest 100s of HELPLINE to call but none of them give you what you need. You call one of them and you will get the SAME UPDATE (actually no fruitful update) after they transfer calls for at least 4 times. Their order progress online show the delivery date as the original one and never gets updated with any new date so you are in a complete dark. They tell lies about the reason as one of the mails from them told me the part shortage as a reason while another one told me bad whether. They do not care about how many times you call/mail them. No escalations work. Your money is stuck with them as they book your card at the time of order. You can not cancel the order after 1 day of putting the order and only option they give is to return the product after it gets delivered so in nutshell you can do nothing. The even do not bother what is the severity of issue you face as i continued telling them that i as an international student in Canada from India am missing my classes due to their poor service BUT THEY DO NOT CARE AT ALL. When order got delivered to me at last after 1 month, to my surprise its mouse pad stopped working within a week and their techs will come to your site on their own terms and not as per your availability. I provided a strong feedback on their feedback link i got and expected someone will call me to understand but none.

Their courier provider is like them and give confusing updates on their web-site. Most surprising is that THEY DO NOT ANSWER YOUR CALLS 100% of times.