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303johnboy
1 Message
0
3434
April 7th, 2007 21:00
system restore says there was an error
im no computer expert, got an inspiron 640m 5 weeks ago.if im honest after 5 minutes of turning it on it stalled and to be honest that has continued since then.however my problem is i cant do a system restoreit comes up after going through the process ,unable to restore as there was an error.i also tried using pc restore to restore to original state on leaving dell ,again error message !!!i wouldnt mind other than updates and norton ive installed nothing other than 2 cds of music and some photos.please help!!!!!!!!!!!
penguinspenguin
362 Posts
282
0
Posted April 7th, 2007 23:00
So what happens after you run the Dell Factory Image Restore?We need to know what the error messages say- I'm not sure what Norton product you have installed, but it's very possible that Norton is interfering with System Restore.Somewhere in your settings for Norton, you probably have a setting called "Turn on protection for my Symantec product". If this is turned on, no other program (virus or malware) can alter Norton system files (which is good). BUT, it also prevents System Restore from working. A System Restore (as you know) will try to restore everything to an earlier state. But, because Norton is protecting its own files, System Restore cannot modify them and thus the restore fails.Try to find this setting, turn it off, and then try a System Restore again. Hope this helps.
boppo
2 Intern
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4376 Posts
282
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Posted April 7th, 2007 22:00