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CKnight90

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19 years ago

C

CKnight90

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19103

June 10th, 2007 21:00

Windows Update Problem and Driver Problem!! HELP!!

Hello, I recently re-installed Windows, and thought it would fix my driver problem. By driver problem I mean in the Mini icon Tray it has a green arrow that says "Safely Remove Hardware." I double click it and it says my DVD/CD drive isn't Working Properly. I went to the support site to see if there were any updates and found one. But the update said it wasnt the Right one, even though it was spaciffly made for my DVD/CD Drive. My Drive model is TSSTcorp DVD+-RW TS-L632D. Please help me fix this!! Also I have another problem with my WIndows UPdate! When I re-installed Windows to try to fix my DVD/CD driver it now Does NOT let me Do any Windows Update or Update my Windows Defender!! So if you clould please help me fix my windows update and my DVD/CD driver!! My Lap top is a Dell: D820.  I could do read the replies to fix this and go step by step, or you can give me the Dell support/help line to help me fix these problems. Which ever is in your opinion please reply back!! thanks!!!!!
  • tgsmith

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    Posted June 11th, 2007 07:00

    CKnight90,
     
    I suspect your problems go back to your reinstallation of Windows.  If the Windows XP CD that you are using is less than SP2, you MUST install SP2.  Windows Update no longer works with systems less than SP2.  Neither does Windows Defender.  Once you update to SP2, then your updated CD/DVD driver will probably install correctly.
     
    Let us know if this is your current status.
     
    Tony
  • CKnight90

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    Posted June 12th, 2007 05:00

    Alright, it seems i didnt exsplain it well so this is the order the ways things went down. About the second week I got this computer (4 weeks ago) I turned it on and I see a green arrow that says "Remove Software Safely." So I double click it, And it says my CD/DVD drive isn't Working Correctly. So I do update. It says "No Update is Avalible at this time." I figure my friend can help me out so I ask him. He finds the Dell site that you can download updates. So i find the update for my Computer and DVD/CD drive. I try install it and it says Its not the right FW. So I was confused, why is this update for my driver but doesn't work. I went back to read if it was the right Driver, I read, Yes it is but it doesn't work. So I figure if i re-install Windows It will probably fix it. I re-install Windows, Everything seems to work fine. I look down at the mini icons and that "Safely Remove Hardware" is still there. So i Figured I'll just wait a week and see if the dell site has an update for it. While  I wait in the period of time I go and try to update my Windows. Internet Exsplorer Opens and it gives me an error(this never happend before re-installed Windows) and then I go and try to Update Windows Defender and it gives me an Update error. So trying to fix my driver by Re-installing Windows Scr3wed up my Windows Update and my Windows Defender Update. Windows Update Error:
    [Error number: 0x80245003]
    See which updates failed to install The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.         Windows Defender Error:
                                                The program can't check for definition updates
                                              Error Found: Code 0x800004002

    My Driver Problem is mostly the little green arrow saying: Safely Remove Hardware(This isn't Normal)

    So if you could give me Simple Easy steps on how to fix everything correctly. And inform any problems that are incountered while doing the steps you give me.

    Thanks,
    Knight








  • tgsmith

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    Posted June 12th, 2007 16:00

    CKnight90,
     
     
    This should also fix the Windows Defender error message because it is essentially trying to automatically update and can't.
     
    The Safely Remove Hardware icon is normally seen on the taskbar if a driver is installed for a USB device.  This includes USB printers, especially those with various types of memory card slots.
     
    Tony
     
     
  • CKnight90

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    Posted June 14th, 2007 07:00

    Tony, My DVD/CD driver is in my laptop, so why would it say Savely Remove hardware? Its not hooked up through a USB hookup on the out side of my laptop :S. But thanks for that site, Ill try those things to fix my Updates! If run into any problems with it i will contact you!
  • tgsmith

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    Posted June 14th, 2007 15:00

    Cknight90,
     
    Huh?  You mean the Safely Remove Hardware message references the Internal CD/DVD as a USB device?  Ran into something similar years ago.  HP Laserjet would load USB driver if the parallel connection was not connected and the printer turned on.    Doesn't make sense, does it?
     
    Also,  had a similar problem with Windows Defender on an eMachines computer yesterday.  Even though the XP was Service Pack 2, after I did a System Recovery, I had to go to Microsoft Update site and update Windows Update to Microsoft Update before Defender would work.  Apparently, if the Windows Genuine Advantage software isn't loaded, then Defender will not connect to its update site. 
     
    Hope this info helps.
     
    Tony