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Trigrman

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11 years ago

T

Trigrman

9 Posts

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46284

July 29th, 2015 02:00

Cannot connect to server issue

Cannot connect to server issue

Using pocketcloud pro with IPad and windows 7 pro. Ok ... Read through the forums, tried a bunch of things and can't connect through my verzion wifi wireless broadband. It worked great for a few months... At home, I can connect, but i'm using my home network. Looking through the settings, I see only 2 remote desktop settings in the firewall area, but have firewall disabled... Checked ip, new installs, etc, etc, etc ... Ideas? Sure I'm missing something ridiculous ... Thx!

  • S

    Suchitha

    925 Posts

    10190

    0

    Posted August 1st, 2015 00:00

    Hi Trigrman, Are you doing a autoconnection(using google service) or direct connection?

     

     

    Wyse PocketCloud Team

  • T

    Trigrman

    9 Posts

    10190

    0

    Posted August 3rd, 2015 21:00

    Tried both connections ... VNC won't work either...

  • S

    Suchitha

    925 Posts

    10190

    0

    Posted August 5th, 2015 22:00

    Do you see the auto connections grayed out or active?
    do you see the windows login screen when you connect? 

     

     

    Wyse PocketCloud Team

  • T

    Trigrman

    9 Posts

    10190

    0

    Posted August 5th, 2015 22:00

    I see the auto connection and it's not greyed out and says on... No windows login screen. When I click on the autoi connection it comes up with the WYSE loading screen ... comes up with cannot connect to server error message

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    Suchitha

    925 Posts

    10190

    0

    Posted August 5th, 2015 22:00

    Hi trigrman,
    Are you able to ping the host machine? 
    Are you able to browse the net using a browser?
    Can you please do a diagnostic test on the desktop windows companion? windows companion(kite icon)-right click-diagnostic
    Do you get any error message while connecting ?what is it? 

     

     

    Wyse PocketCloud Team

  • T

    Trigrman

    9 Posts

    10190

    0

    Posted August 5th, 2015 22:00

    1. can't ping host ... used free ping on my ipad ... and is it down? 
    2. The IP addy is showing up under diagnostics though ... 
    3. I can browse the internet on both systems though
    4. Diagnostics say everything is fine too ...

  • S

    Suchitha

    925 Posts

    10190

    0

    Posted August 6th, 2015 00:00

    Hi trigrman, Can you logout of gmail, and login back on yourmobile? Are you able to login? 

     

     

    Wyse PocketCloud Team

  • T

    Trigrman

    9 Posts

    10199

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    Posted August 6th, 2015 20:00

    I can login gmail on either systems with no problem ...

  • S

    Suchitha

    925 Posts

    1797

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    Posted August 6th, 2015 23:00

    :-) sorry about that. I keep switching between ios and android forum. How about restarting the ipad. 

     

     

    Wyse PocketCloud Team

  • S

    Suchitha

    925 Posts

    10199

    0

    Posted August 6th, 2015 23:00

    Ok Thanks, Please kill the app and restart it. Does this resolve ?android-manage applciations 

     

     

    Wyse PocketCloud Team

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