I made a Reddit post here detailing a few grievances I have experienced with my XPS 15 9560, and I would like to focus on the last bit because that is where I am stuck at right now.
After reading about throttling, undervolting, etc, I proceeded to do an undervolt/repasting combo for my machine. I have done this many times in the past and know the associated risks, so I took every precaution when doing this. After the repasting was done, I tested my XPS which was performing loads better than before the repasting and the CPU temperatures were a lot lower than before the repasting. However, after some 10 minutes of some light gaming, the screen went pitch black but the fans kept running. After a short while, I went ahead and turned it off and on back again, only to be greeted by 2 amber lights, 1 white light, indicating a CPU failure. I left the laptop alone through the night and tried turning it on again in the morning.
(Small note: I do not have a battery installed because the original one was swollen and I had to remove it. Therefore, this had been a desktop laptop for a few months).
When I tried turning it on first thing in the morning, the lights were showing 2 amber lights, 4 white lights (RAM failure). The fans did not run this time. I opened it up, fidgeted with the RAM sticks (2x16) until the fans finally ran for a few seconds when I turned it on. The error lights went back to 2 amber, 1 white. I decided to do yet another repaste job, just to check my work as well as any sort of damage on the motherboard (no physical damage I can notice). I put everything in place back again and turned the laptop on, 2 amber lights, 4 white lights again, which is what has been happening ever since it stopped working.
Now, I am no expert, but it would seem that something broke off in the motherboard as a result of the 10-minute gaming session. The odds of both RAM sticks and/or the CPU suddenly getting damaged after running fine for a while seem low.
For the record, the only thing I changed in ThrottleStop/FIVR was the undervolt settings. I did not change or remove any temperature limits whatsoever. CPU and Cache were at -100 mV and IGPU was at -50 or -60 mV, can't remember right now.
I can't think of a reason why this happened. I was planning of padding the VRMs after a couple of days and now I am regretting not having done that right away (if that is the piece that failed).
I would think one big issue could have been misplaced thermal paste -- it is conductive, and if it went where it should not have, it could easily cause the problem. At minimum, open up the system and check to make sure ALL of the thermal paste remained on top of the CPU heat slug.
I would never go as far as to guarantee that I am infallible in this regard but I am pretty sure the amounts and placing of the thermal paste (Arctic MX-4 and half a grain of rice, by the way) were correct.
I did check my repaste job and did it a second time and noticed no weirdness. I also surveyed the entire surface of the motherboard and found no paste, so I am not convinced it was paste-related.
I know this is very hard to diagnose like this and I greatly appreciate your input. I just need to know of all possibilities so I know what to focus on, at least while I find a way to send this thing back to Dell (impossible right now).
ejn63
12 Elder
•
31664 Posts
•
155731 Points
549
0
Posted October 30th, 2020 15:00
I would think one big issue could have been misplaced thermal paste -- it is conductive, and if it went where it should not have, it could easily cause the problem. At minimum, open up the system and check to make sure ALL of the thermal paste remained on top of the CPU heat slug.