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Go to SolutionXPS 13 9300 - BSOD loop (drivers)
Hi, few days ago I bought new XPS 13 9300 (WIN 10 PRO). From the begging I noticed some problems with drivers when I wanted to update them. At first I tried to update them through Assists Support and each time I got BSOD. Then I manually updated every driver in my PC, downloaded software for updating drivers, downloaded every driver for Dell website and still I was unable to update them. Then I updated them again through Assist Support (only one at time) and I think that Realtek Audio Driver was causing this. Also I was unable to install Win10 updates through settings. After that I tried a few times to restore my laptop to default settings and after few tries Windows started to reinstall. When the installation was almost done, my laptop crashed again and I got BSOD. However now I am unable to get to Windows becasue I am stuck in BSOD loop (DELL logo and BSOD and again). Everytime I got these error codes: IRQL_not_less_or_equal; Kernel Security Check Failure; SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. What can be the reason why is this happening?
Hi,
I solved it by creating bootable USB and installing new copy of Windows. Here you can download Win10 copy through MediaCreationTool (official Microsoft tool). When you are stuck in BSOD loop you have to pres F12 multiple times when your screen is displaying DELL logo (before BSOD), Then you have to choose to boot Win10 through your USB not through your SSD.
DELL-Cares
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Posted August 16th, 2020 04:00
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Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceSo I just received my xps 9300 after much delay, went to the Dell site and just tried to download and install the latest recommend drivers.
I'm also stuck on bsod with stop code: kernel_security_check_failure.
A premium machine stuck in BSOD within hours is inexcusable.
So I just received my xps 9300 after much delay, went to the Dell site and just tried to download and install the latest recommend drivers.
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This is not a required step for a new Dell laptop.
Personally, I would have just started using it normally.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
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- Click "Mark as Accepted Answer" on any post that answers your question best.They weren't outdated a few months ago.
I'll take working/stable over new/updated any time.
If you are trying to "make a statement", prove a point, or whatever ... carry on.
If you want the machine to work, maybe try this:
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.NewUser20200001
1 Message
6107
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Posted August 17th, 2020 10:00
Having the same problem on my new xps 13. Just got it a week ago from the factory. Dell, please start testing drivers before releasing them through Support assist!
Connolly20vt
5 Posts
2573
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Posted August 17th, 2020 12:00
Same problem. Has had me pulling my hair out and carrying out what I feel are unnecessary factory resets.
Happens on both windows versions 1909 and 2004.
This will be my last Dell purchase.
apb17
2 Posts
6163
3
Posted August 17th, 2020 04:00
The same thing just happened to me when I updated all of the drivers via the Dell Update application for my XPS 13 9300. I was stuck in a BSOD loop for some time before I was able to go to a former restore point. Based on what you mentioned about the Realtek drivers, I installed all other drivers except that one and was able to reboot successfully. The Dell drivers website for my service tag lists two different Realtek drivers, I attempted to install the "other one" which was 6.0.8955.1 ... i.e. not the one the Dell Update application was installing. The driver installation first attempted to uninstall the existing driver, which resulted in another BSOD, the error message was regarding a corrupted Intel Audio driver though.. so after a reboot I uninstalled and reinstalled the Intel Audio Driver, and then I reinstalled the Realtek driver and this time everything was successful. I haven't had any issues since. It's pretty upsetting that the Dell Update application cannot be trusted though! Grrr