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XPS 9500 Problems Booting
Hi everyone,
I have a problem with an XPS 9500 where it will often refuse to boot up properly.
On pressing the power button, the keyboard backlight will switch on, the charging light will light and the dell logo will come up (without the circling image below it). It will then turn itself off. This repeats a few times and will only stop when the laptop is left for a few hours.
After viewing the forums I believe it may be a physical problem - is it worth sending it in to dell to repair?
Mary G
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20095 Posts
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Posted December 22nd, 2021 09:00
Try booting when the adapter is connected and plugged into to a wall outlet. See if that makes a difference. If your battery is over a year and a half old it might be weakening. See this-
FAQ - Laptop battery articles - Dell Community
Run the diagnostics to test hardware. Call Dell for support help if you are still under warranty. This is a mostly user helping user forum.