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March 27th, 2008 19:00

Where's the Outlook PST file?

My new Dell Inspiron 1520, running Vista Home Premium crashed and will not reboot.  Tech support will not help me with this problem! :smileymad:  The system runs but will not go to the Windows desktop or programs, but I can get a command prompt and see directories and files. 

 

I need to find my Outlook PST fil which contains my most recent emails, the only data which was not backed up before the crash.  What folder is it most likely in for Outlook 2007?

 

Tech supports tells me I must wipe the system clean and start over, but after a week of installing software, I'm reluctant and not convinced the system cannot be fixed.  Any suggestions for doing that?

 

Thanks in advance.

MitchC

2.9K Posts

March 27th, 2008 19:00

Your Outlook pst file can be found in c:\Users\your_name\AppData\Local\Microsoft\Outlook\

 

As for repairing Vista, have a look here or here.

7 Posts

March 27th, 2008 22:00


@Rebel9 wrote:

Your Outlook pst file can be found in c:\Users\your_name\AppData\Local\Microsoft\Outlook\

 

As for repairing Vista, have a look here or here.


Thanks Rebel9, I now have a glimmer of hope.  There is no, however, "AppData" folder in my c:\Users\my_name\ ...  I wonder if some of the folders were corrupted and now missing since I did have Office installed from the factory, and Outlook 07 installed afterward.  I guess I'll go ahead and try to repair, or "upgrade" my Vista.  It doesn't AutoRun, but does run by running Setup.exe on the CD from the command prompt.

 

I'll post what happens...

 

thanks again,

Mitch

7 Posts

March 28th, 2008 00:00

Bummer.  This seemed promising but did not work.  As I mentioned, I cannot get the Vista OS to boot, but get the option to try to self repair.  After trying and failing the system gives the option for advanced options, including diagnostics.  All hard drive diagnostics passed without error.

 

One of the advanced options is to get the Command prompt.  AutoRun does not start the installation automatically, but I can run Setup from the command prompt.  The setup runs, but the 'Upgrade' option is disabled because you have to run from Windows in order to run the 'Upgrade' feature.

 

Guess I'm dead in the water, will have to wipe the system clean and start over.  Any last suggestions before I give up?

 

Thanks for your help!

 

--Mitch

2.9K Posts

March 28th, 2008 01:00

"Any last suggestions before I give up?"

No. If you've followed ALL of the instructions in the links and nothing works, then I have no other suggestions.

7 Posts

March 28th, 2008 01:00

Those links you gave have ads and links for Registry Mechanic.  They have a free trial that you can download.  I installed it onto the problem machine and ran it.  It finds 171 registry errors, but won't fix them unless you buy the program.  Do you think that program will work?

 

Also, when I get the command prompt it starts in drive 'X', in the Windows folder.  Reg Mech also says the system file is X.  I can change over to drive C and the Windows folder is there also.  Any significance to this?

 

Thanks again, sure appreciate your efforts!

mitch

2.9K Posts

March 28th, 2008 03:00

I don't think that Registry Mechanic is going to help at this stage. I think you're in for a reload.

Message Edited by Rebel9 on 03-28-2008 12:45 AM

131 Posts

March 28th, 2008 14:00

I stand corrected.  The real purpose of my post was to suggest doing the DIR command to see if he can find the PST file that way before giving it up.

2.9K Posts

March 28th, 2008 14:00

ConesE,

There is NO "Documents and Settings" folder in Vista. The path that I indicated in an earlier post IS the correct path.

131 Posts

March 28th, 2008 14:00

My PST file is in my C:\Documents and Settings\User_name\Local Settings\Application Data\Microsoft\Outlook\ folder, but I'm on XP.  Vista may be different.

 

If you can get to your C:\Documents and Settings\User_name\ folder in a DOS prompt, do a directory from there with "DIR *.PST /S" without using the qoutes.  DIR looks for *.PST and /S tells it to search the sub-directories.

7 Posts

March 28th, 2008 17:00

It turns out that my .PST file was not in the expected folder.  I created a new folder in the C: drive, named "c:\PST OLD".  I copied the PST file from my old computer and put it here, then imported it into Outlook so that I would have my old emails on my new PC and new Outlook.  It seems to have made this PST the default PST and writes the new emails to this file, at least it appears this way by viewing the date of the file.

 

My major goal now is to restore the Vista OS without losing all my data, but at this point it looks pretty hopeless.  It will not repair itself automatically, so it looks like a clean sweep operation here.  IMO: Vista =  1 step forward but 2 steps backward...

 

Thanks for your suggestions guys.

Mitch

2.9K Posts

March 28th, 2008 19:00

Did you try the procedure from the second link to which I referred? This procedure is run by booting with a Windows Vista DVD.

7 Posts

March 29th, 2008 11:00

Yes, I did try the 2nd link that but the Update option was disabled because it said I wasn't running Windows. I could not even boot the computer in Safe Mode.  I could only get to a point where I could try advanced options, which included a Command Prompt, and there I could run Setup from the Vista CD.

 

I bought a new backup hard drive and using RoboCopy command, backed up the problem drive from the command prompt.  I have now already installed Vista again from the CD provided with the new laptop.  Still having trouble, though.  After all that, and downloading all updates, whenever I *restart* computer I get the same messages about not starting and trying to repair.  It can't repair itself, so just powers off.  If I start the laptop with the power button, Vista seems to boot up OK.  Though I know wireless connection is within range, no wireless seems available on the problem PC,  but I can connect to the internet with a cable plugged into the router.

 

Not looking good for this new laptop.

 

Thanks,

Mitch

2.9K Posts

March 29th, 2008 16:00

Well, if you've completely reinstalled (clean) Windows and it still isn't behaving properly, I think I'd be contacting Dell support again about replacing the machine.

7 Posts

March 29th, 2008 23:00

Well it's fixed now. When I called tech support, they led me through fixing it.  I had not formatted the entire disk, which is evidently required.  I just reinstalled Vista and it seemed to work fine... until I did the Restart thing.  Now another week of re-installing software. :smileysad:

 

Thanks again.

mitch

January 11th, 2016 22:00

If till now you are not success to fix own PST file then I will suggest you to use Kernel for Outlook PST Repair Software. It is the best , secure and certified third party tool. Using this tool you can resolve every Outlook data items issue.

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