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Dell Studio 15 Laptop Disk Drive not working issue
Hello, I have around a 5 month old Dell Studio 15 laptop which apart from minor errors with sound and wifi which I fixed, has been working pretty well. Yesterday I used disks in my laptop for pretty much the first time, and at first they worked fine but then it wouldn't read any and whenever I went to My Computer and clicked the DVD drive it would spit it back. I'm leaving the states today and won't be back for 2 months, so I'm guessing I can't get this fixed by Dell (going to Poland). Do Dell customers just have to live with this and shell out a couple hundred dollars for an external disk drive?
I found a video on youtube that has the same exact problem as mine, here it is:
[video]
osprey4
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34.2K Posts
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June 23rd, 2009 18:00
Hi, Gimgak:
Please run the Dell diagnostics on your DVD/CD drive. That's the first thing to do to tell if you have a hardware problem.
clarice1
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November 30th, 2009 05:00
Did you get anywhere with solving this? I have the exact same problem and surprise surprise its started happening just after my warranty has expired so I don't expect any free help from tech support. This seems to be another Dell Studio quirk (along with the crackly sound and dodgy earphone sockets) so if anyone has a solution please post. All my discs are hundreds of miles away and it won't recognise anything I put in the drive anyway. arghhh
Thanks
ZA_Simon
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December 11th, 2011 13:00
Hi
I have the same laptop and I've had the same problem. I've found a solution:
What actually happens
The hardware gets disabled. I'm not sure how or when this happens, but I'm guessing it's some power-saving feature that doesn't reverse itself.
How to fix it
I Hope this helps.
thlaku
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April 8th, 2012 10:00
Hi ZA_SIMON
I have the same problem. I followed you step and found my drive to enabled, so I guess this is not the actual problem.
Anyone with a solution?
osprey4
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April 8th, 2012 13:00
Hi thlaku,
Please test your drive using the Dell diagnostics. When you post back, it would be helpful if you provide the model and OS of your Dell.
TheExtremeArche
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October 25th, 2012 02:00
I had the same issue -- and actually found that my drive was enabled as well -- UNTIL I followed the exact instructions above, AND had to designate the country I was from: the United States. After that the DVD player fired right up and instantly worked!
Thanks much... How this helps someone else. Talk about frustrating!!
TheExtremeArche
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October 25th, 2012 02:00
You designate the country you are from by clicking on the DVD Region tab.
Tburela
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January 3rd, 2015 08:00
There is not point testing your drive using the Dell Diag, because when it ask you to insert a disc it will be rejected, due to the fact that it can not read it,