Creative Sound Blaster Audigy Advanced MB and Windows 7

I have the exact problem.  It is the only Vista software/driver that I can't get to work with window 7 32bit on my XPS M1530.

So, is there a solution?

Is Dell going to issue a patch or something?

I think, the problem is not that the software is not compatible with Windows 7, the problem is that it can not find any supported device under windows 7.

Since the Vista based drivers for the Sigmatel hardware are working fine under windows 7, the problem can be that Creative SB Audigy Advanced MB can not determined if the device is supported or not, probably due to a small change in the signature of the driver file under windows 7. It requires a small patch to fix this.

Why is Dell not doing something about it? Do you know?

The sister product "Creative Sound Blaster X-fi MB" now has a patch that makes it possible to run it under 64-bit Windows 7. Dell has included this patch in their upgrade kit and the users who are eligible can use the kit to upgrade from Vista to Windows 7 and X-fi MB works for them. Why are they not releasing a similar patch for Audigy Advance MB?

I have exactly the same problem on aDell  XPS 430 system: After upgrading from vista to windows 7 the "Soundblaster Audigy advanced MB" software could be installed from CD and also activated with the Creative license key, but the creative audio center aborts with "cannot find supported devices".

I reported this to the Dell eMail-Support, but their only reaction was that they sent me a contact of the "Presto"-software service which involves costs. Some years ago there were the same problem with audigy when migrating from XP to Vista. At that time Dell delivered an upgrada package at no charge. So it should be up to Dell to delivere a patch also in this case.

Addendum:
1. The "Presto"-software service gave me the information,  that there will be no patch from Creative oder Dell for the "Soundblaster Audigy advanced MB"-Software because of "new features" in Windows 7 (without specifying these features).

2. I found an alternative: The "SRS Audio Sandbox" generates surround sound effects similar to Creative EAX. A 30 day trial can be downloaded here:
http://www.srslabs.com/store/store/comersus_viewItem.asp?idProduct=6

Yeah, not only does it install and activate on windows 7, the two other utilities included, the Creative media source and Creative wave studio work fine. It is only the Creative Audio Center that does not work. Since it is the Audio Center that has the EAX effects, equalizer and enhancements etc, so it is what matters to me. 

This is most likely just a licensing issue. All Dell needs to do it to issue a small patch. Unfortunately, they will not do that unless people demand from them. I called Dell phone line about a month ago but they recommended I go to Creative website to download the windows 7 drivers. They just don't seem to understand that this is a software suite and creative will not give me a free update. It is upto Dell to convince creative to issue a patch. After 20 minutes I ended the call. I will try the email route now and see what happens.

I googled and saw there are other people who have exactly the same problem.

in english:

waaaaaaa have the same problem, can not detect the AUDIO CREATIVE CENTER, tells me that there is no supported audio device available. Someone already found the solution. please help!! :emotion-6:

waaaaaaa tengo el mismo problema, no detecta el CREATIVE AUDIO CENTER, me dice que no hay ningun dispositivo de audio admitido disponible. Alguien encontro ya la solucion. ayuda por favor !!!! :emotion-6:

Yesterday i also installed windows 7 and all is working fine EXCEPT Integrated Sound Blaster Audigy ADVANCED HD ,

I tried to download the vista version which i find at dell website but it didnt work.

http://files.creative.com/ManualDn/Applications/AudigyADVANCEDMB/MBSetup.exe
http://ftp.us.dell.com/audio/Upgrade%20for%20Integrated%20Sound%20Blaster%20Audigy%20ADVANCED%20HD%20Audio%20XP%20to%20Vista.exe

First above given link is simple audigy software but second one is for vista.

I thought it may work with windows 7, I also tried with complablity mode with vista sp1 but didnt work.

Anyone fixed it?

Below is my response from Creative regarding this issue: 

 We appreciate you writing to Creative Technical Support regarding your
Audigy ADVANCED MB in Windows 7.  However, we're sorry to inform you
that currently, Audigy ADVANCED MB does not support Windows 7.

Creative is working constantly on updates for Windows 7 users who are
using Creative products. These updates will be delivered from time to
time on our website.

In the meantime, you may contact Dell for further assistance.

Thank you for reaching us at Creative Technical Support; we appreciate
the opportunity to assist you.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This software was created for Dell. So, Dell would have to pay them to create a patch. The question is do they care to do so in order to remain in good standing with customers. Apparently the same thing happened when people upgraded from XP to Vista. An upgraded version needed to be produced.

I got this reply via email yesterday... Dell and Creative both are not interested in fixing audigy issue with widows 7...

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for writing in to Creative Support Services; I appreciate the

opportunity to assist you.

With regards to your issue, I am sorry to inform you that  Audigy Advanced

Motherboard  software is not compatible with Windows 7 at this moment.

We would like to seek for your kind understanding and apologized for any

inconvenience caused, any inconvenience caused is regretted.

If you still require assistance, please reply to this email with any

previous correspondence to ensure the quickest and most accurate service.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 

Ok, I've just installed windows 7 x64, and the same problem... to the moment, no patch from dell nor from creative... The audio drivers though, they are running well. Let's hope dell releases something soon.

Hi there,

Not sure if this will be of too much help as this thread is quite old now...but who knows - it's always good to have a positive feedback on something.

I have an XPS M1530 and decided to install W7 on it. ran into few troubles with SB Audigy Advanced MB activation process - key expired, however, Creative has a nice website where you can re-new it. http://us.creative.com/advmb/ 

then - if you simply install the Sigmatel audio drivers of your soundcard (i took the ones supllied by dell on they support.dell.com website - current version for xps m1530 is A03) restart and after that install Audigy Advance MB - it will work just fine.

Cheers.

Well I have tried and I can't get it to work??

It just keeps telling me that no devices found?

There is sound, the volume panel works, but I can't access the Creative Audio Centre for changing the frequency band stuff?

I tried two seperate Sigmatel drivers both with the same result?

I recently contacted Creative via the website suggested by NEGRUMANUEL. After some correspondence they stated:

"We do not support OEM product. You can only contact with Dell for possible driver update for Windows 7. However, on our end we do not have any available driver for Windows 7 to work with Sound Blaster Audigy Advanced MB."

 Pauls898 -

Yea - seems like. I just tried Creative Audio Center on my PC (whic i did not after installing the application) and doesn't work - although just like for you, there is sound and the volume panel works ok.

er, well :-s