ESXi Servers fall out of management

Question

We're running ESXi 5.0, build 768111.  OME 1.1.  OM Offline Bundle & VIB on 10 hosts is 7.1, and  4 other hosts are 6.5. I can get all my ESXi hosts to appear in OME (got them in on Friday).  Yesterday morning, 3 of the 10 hosts running the 7.1 VIB were gone from OME.  Today, all 10 of the 7.1 VIB hosts are gone.  They do not show up in *ANY* groups within OME.  The 4 hosts running the 6.5 VIB are showing up in the 'Unknown Devices' group.  Yesterday, those 6.5 VIB hosts were still reporting fine. Issuing a ./dsm_sa_datamgrd restart command alone doesn't seem to fix.  Restarting wsman seems to work - the device comes back when an inventory is run. But then within a few days, it falls out again. Any ideas how to get these devices to remain in OME, and reporting?  Is the inventory kililng the WSMAN process on my ESXi server? My discovery range is only using wsman:

DELL-Abhijit P · Answer

Hi,

Thanks for your post.

Inventory is a read only operation and shouldn't result in killing the WS-MAN process on ESXi server. It would be better to open a support ticket so that they can investigate if there is a specific issue with the ESXi version and the OMSA VIB. Here is the number 800-945-3355

Regards

Abhijit

DELL-Abhijit P · Answer

Another thing to check would be the ESXi image. Dell supported images are available from support.dell.com which contain specific ESXi versions which are qualified and supported by Dell.

Regards

Abhijit

candal02 · Answer

I too am having this exact same issue.  Did you ever get it resolved?

candal02 · Answer

Thanks Rob.  We are running 5.0 and looking to upgrade.  Maybe I'll wait to see if that helps.  If not, I'll most certainly open a ticket.

DELL-Rob C · Answer

I've heard anecdotal evidence that 5.0 folks will see this problem, but when they move to 5.1 it goes away. You may consider opening a ticket at 800-945-3355 and see if they've heard anything more on this.

Regards,

Rob

microsence · Answer

same happening with me for 2 ESXi servers; please suggest  really it will go permanently if i'll upgrade from 5.0 to 5.1..

candal02 · Answer

Just wanted to update that after upgrading my ESX hosts from 5.0 to 5.1, and installing OM Offline Bundle 7.2, I have not had any problems with the ESXi servers falling out of management.  It's only been running like this for a week, but so far so good.  if anything goes wrong, I'll be sure to udpate.

DELL-Raj S · Answer

Thanks for sharing the info. How frequently is discovery and inventory scheduled to run on these ESX hosts ? Which version of OME is being used to manage these ESX hosts ? -Raj Shresta

Dell OpenManage Essentials

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