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Dell Inspiron Mini 1012 Bluetooth not showing up on operating system!
Hi, I have recently purchased this net-book of a friend of mine and i had restored it to the factory settings, but the Bluetooth driver does not show up anywhere on the computer, Device manager, start menu, nothing. But if i access the BIOS, it says that the internal Bluetooth is enabled, I have tried to install the driver from the website using the Dell Service Tag but it says I need to enable the Bluetooth using the Fn+F2 option but only comes up with "Enable Wireless LAN" and no other options so won't let me proceed with installation.
Any ideas what to do?
**Operating system was originally Windows 7 Starter 32-Bit but has been Anytime upgraded to Professional 32-Bit
DELL-Saurabh A
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March 12th, 2013 22:00
Hi Jay_1496,
Thank you for the response.
Your system is built with the 'Dell wireless 1397 adapter'. This is a '802.11b/g single band card'; and supports 'Bluetooth Co-existence'. However, the notebook also needs an additional 'Bluetooth Adapter' to enable the 'Bluetooth capability'. Your notebook was not built with the 'Dell Wireless 365 2.1 Bluetooth Adapter' when shipped from the factory. This card comes as an optional internal Bluetooth daughter card. You haven't been able to install and use 'Bluetooth' as it is not 'Bluetooth capable'.
Do reply if you've any further queries; glad to assist.
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
DELL-Saurabh A
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710 Posts
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March 3rd, 2013 17:00
Hi Jay_1496,
Good, you confirmed that the 'Bluetooth adapter' enabled in the BIOS. It is likely that the adapter is disabled; therefore not reflecting in 'Device Manager'. Please use only 'F2 key' to see if it shows up. You may track the change in its status by the 'Wireless Radio' signal that popups in the bottom right corner of the screen. Also keep the system sound on; may produce a little sound indicating the change in status.
You may also recheck the adapter status in 'Device Manager'. It may either be listed under 'Bluetooth'; or under 'Network Adapters' category. Expand the 'Network Adapters' category to see if 'Dell Bluetooth 365 wireless card' is also seen. If yes, you've enabled it and is ready for use. Please check if any exclamation /question mark is observed besides the 'device'. If yes, try updating its driver from the following link: http://dell.to/WC3tkn (Download the given file and follow the onscreen instructions to finish installation).
If you face any issues, you may manage the 'Bluetooth functionality' using the 'Windows Mobility Center' (Click Start icon > Type 'Mobility Center' (without quotations) in 'Start Search box' > Tap 'Enter'). Please refer to the image below:
Hope this helps. Do reply with the findings; would be glad to assist.
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
Jay_1496
12 Posts
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March 6th, 2013 11:00
I have checked to see if there are any 'Bluetooth devices' in the Device Manager but there is nothing there only this:
And if I press F2 no option for Bluetooth comes up only for 'Wireless LAN'
And when i tried to download the driver using the link you provided this message comes up and I couldn't proceed with the installation
And nothing came up in the Mobility center also
DELL-Saurabh A
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710 Posts
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March 6th, 2013 22:00
Hi Jay_1496,
Thank you for the response.
The 'Bluetooth' is enabled in 'BIOS' but not showing up in 'Device Manager'. Please refer to this web article to check for any hidden devices: http://bit.ly/WV9crd
If the card is still not detected, you may also try running this patch: http://dell.to/WvXDq8
Though it is not designed to work with the notebook, but has proved useful with another systems in a similar situation; worth a shot. Please download and install the file by following the on-screen instructions.
Hope this helps. Do reply with the findings; would be glad to assist.
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
Jay_1496
12 Posts
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March 7th, 2013 08:00
Hi,
I have tried the Device Manager link but still nothing had come up for 'Bluetooth' and when I had run the patch, a Prompt window flashed up saying 'No capable device found'.
DELL-Saurabh A
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710 Posts
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March 9th, 2013 19:00
Hi Jay_1496,
Thank you for the reply.
It appears that 'Windows installer' could not detect the 'Bluetooth adapter'. Please try to update BIOS and see if that helps:
- Click http://dell.to/13OnM5Z > Download the file and follow through with the on-screen instructions to finish installation
Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.
Hope this helps. Do reply with the findings.
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
Jay_1496
12 Posts
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March 10th, 2013 06:00
I have already updated the BIOS before trying to install the driver.
DELL-Saurabh A
3 Apprentice
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710 Posts
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March 10th, 2013 23:00
Hi Jay_1496,
Thank you for the reply.
Please capture and share the 'original system configuration'; need to check the status of 'Bluetooth Adapter' installed in the system:
- Click http://dell.to/WDkf85 > Enter 'System Service Tag' > Click 'Submit'
Do reply with the findings; will take it forward from there.
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
Jay_1496
12 Posts
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March 12th, 2013 13:00
Here is the 'original system configuration'
System Summary
Service Tag
Computer Model Inspiron Mini 1012
Shipping Date 28/01/2010
Country United Kingdom
Components
Quantity Description
100 INSPIRON 1012 : RETAIL ONLY INTEL ATOM S
100 INSPIRON 1012 : WLAN ANTENNA, WHITE BASE
100 DISPLAY : 10.1IN WSVGA TRUE LIFE DISPLAY
100 CAMERA : INTEGRATED 1.3 MEGA PIXEL
100 LCD BACK COVER : OBSIDIAN BLACK
100 SHIP ACCESSORY : ENGLISH DOCS
100 RESOURCE DVD : INSPIRON 1012 DIAGNOSTICS
100 MEMORY : 1024MB (1X1024) 800MHZ DDR2 SIN
100 HARD DRIVE 160GB SERIAL ATA (5400RPM)
100 POWER SUPPLY : UK/IRELAND 30W AC ADAPTER
100 BATTERY : PRIMARY 6-CELL 56W/HR LI-ION (
100 GRAPHICS : INTEGRATED INTEL NM10 EXPRESS
100 NO TV TUNER SELECTED
100 WIRELESS : DELL WIRELESS 1397 (802.11 B/
100 KEYBOARD : INTERNAL UK/IRISH QWERTY KEYB
100 OPERATING SYSTEM : ENGLISH GENUINE WINDO
100 ENG OFFICE AND WORKS TRIAL(NO MEDIA)
100 DELL SUPPORT CENTER 2.0
100 DELL DOCK 1.0
100 SOFTWARE : DELL DOWNLOAD STORE (UK, FRAN
100 ENGLISH MCAFEE SECURITY CENTRE 10 - 30 D
100 STANDARD SERVICE ? 1 YEAR OF COLLECT & R
100 RETAIL ONLY - 15 MONTHS COLLECT AND RETU
100 NO ACCIDENTAL DAMAGE SUPPORT
100 NO DATASAFE ONLINE BACKUP 2GB (DIRECT)
100 FUTURISTIC ORDER FLAG SKU(N)
100 INSPIRON 1012 ORDER - UK ENT
100 RETAIL MARKER
100 FINANCIAL TRACKER FOR RETAIL
100 RETAIL SKU : RETAIL DROP IN BOX LEAFLET
100 DELIVERY PLUS FLAG
100 NOTEBOOK - FREIGHT > 25 UNITS