Inspiron 15 7000 (7537) touchpad frustrating!

Hi 

 I am also having an issue with the touchpad. I tried the synaptics touchpad driver. It fixed one of the problems which was the eratic scrolling using 2 fingers, though I am still experiencing an issue with the using the touchpad point and click button.

When I am trying to click on an icon, hold it down and move it, the cursor jumps to a corner. 

Anyone figure a way to fix this issue?

Jason

Same experience here.  I switched to the synaptics driver, and it is much better, but I still have the cursor jumping problem.  

Same experience here.  I switched to the synaptics driver,  but I still have the cursor jumping problem. 

I have read that you should remove the old driver first and another that I cannot remember at the moment.

I found this thread while looking for the full method of updating the touchpad system.

Overall we like the Inspiron 15 7000 (7537) it looks and feels like a more expensive Apple laptop with its near all aluminium construction. The sharp edges are not a problem in use because the palm resting area is so large.

The keyboard does have the standard raised bumps on the keys F and J so locating keys is not a problem.

I like the large touch pad as it allows for more precise longer cursor movements.

The Inspiron 15 performance is stunning for the price.

The touchpad's interaction with windows 8 and 8.1 is awful and needs correcting, perhaps by Dell liaising with the driver supplier and Microsoft.

A redeeming feature is the touchpad screen, which allows an alternative interactive method and thus a change in hand arm movement.

P.S. If you dislike Microsoft's move to make PC and laptops look like mobile phones go to http://www.classicshell.net/ and make 8.1 look and feel like windows 7 :emotion-1:

I'm having a similar issue.  Bought a 15.6 7000 brand new and my pointer jumps around when "tap-to-click" is enabled in the Dell trackpad settings.  Right now I have it disabled and there is no jumping.

The settings took a bit of tweaking.  Out of the box I was creating selection boxes I did not intend on creating.  At first I thought I just needed to get used to the trackpad, but it has been a couple weeks and it still bugs me.  I bumped up the palm rejection and bumped down the sensitivity (and turned off tap-to-click) and although it's better, it's still pretty bad.

Dell, please address this issue!

Thanks

Yes it needs fixing!

This problem is giving this beautiful laptop a bad name.

Thanks for the information DJOHNH; I will study your method of ameliorating the annoyance. 

I hope you don't hold your breath while waiting for Dell to fix the track pad. They pump out the sales and move on. I have the same problem all of you are having and It's to late for me to return it. This will be my last dell ever as I have had 3 now and they never fix the most common problems. Once they sell you the machine they forget about you and it! Never again!

I am glad, in the misery loves company vein, to find this thread. I bought a Inspiron 15 7000 and immediately found the trackpad buttons a nightmare. I have had to press down far too hard, and when dragging I often lose what I am dragging or lose responsiveness and nothing happens. I tried switching buttons in the software, but then I started getting right-click menus off and on from the right button anyway. Dell sent a tech who replaced the  trackpad mechanism (which required taking the machine apart. After that, the buttons  didn't work at all. So they sent another tech to replace the motherboard. After that the buttons worked but were still much heavier than the machines I tested at Best Buy (two 15 inch, one 14 and one 17 inch model). The only problem was that then the backlit keyboard didn't work, so another day, another tech to replace the keyboard. Buttons are still a problem. I have to used a mouse to get things done which sort of defeats the purpose, I have touch screen so that helps, but not everything plays nice with the touch screen, so it is so frsutrating. I have  only had the machine for 13 days now, and I have no confidence in it, and I really really hate it. The most expensive piece of junk ever. I  like the screen and the keyboard is not bad, and it does a have sturdy feel to it, but if they can't get the trackpad to work right, what does that mean? I understand why people buy Macs  now. 

Wow! I'm so glad I read this forum and the horrible customer reviews for this laptop. My old laptop is showing its age so my wife is buying me a new one for my birthday. Because I've used Dell for years now I originally told her to just go to Dell and buy me the newest laptop with Win 7 on it. Glad she hasn't ordered it yet. I believe its time for me to move on from Dell. Thanks all for taking time to post about the problems in these machines.

As I have said before this laptop is nice; however, if the niggles are not addressed people will go else where in future.

Really shocked by what seems like hardware problems with the trackpad buttons!

Agreed. Without a decently working trackpad, a laptop is only really useful as a desktop. I suppose I should have been suspicious when they included as a bonus a wireless mouse. lol.

Anyway, I am now trying to get Dell to send me a replacement, but it seems they are waiting out the clock on my return window. Once I made it clear that I wanted a replacement, I get the run around and wait times so long, that I just give up.

I will never buy Dell again. I will close my DFS account tomorrow. I am really disappointed. 

Before the return window times out can you send the laptop back signed for to get proof they have it. There must be a good consumer forum on the web. Try http://www.which.co.uk/consumer-rights

Keep a full record of all your communications.

If after you have pursued all avenues to obtain recompense you can contact the small claims court https://www.gov.uk/make-court-claim-for-money/going-to-court