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January 23rd, 2014 13:00

Dell Venue 11 Pro won't turn on

It seems to charge (the charge light is on), but when I press the power button nothing happens. I have tried holding the power button down for an extend time as well.

 

10 Posts

May 2nd, 2014 21:00

I had a Surface RT and loved it but got this as I wanted more features. Lenovo/IBM made a great tablet. The T61. I am myself. The new Lenovo covertables look good.

8 Posts

May 8th, 2014 10:00

I'm having the same problem with a 5130 (BIOS A07 and all other drivers up to date).  Seems to happen randomly and intermittently.  Sometimes I will turn the tablet off, even at very high charge levels (70-90%+), and the next day when I turn it on it will vibrate per usual, then black screen for like a minute or two completely unresponsive (power button and all).  After about a minute or two, for whatever reason, the power button will cause it to vibrate and boot up normally.  No idea what's going on.

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4 Posts

May 14th, 2014 05:00

Yes, having the same issue. Will call Dell for a replacement today. This is unacceptable for a device with the word pro in its name!

17 Posts

May 25th, 2014 05:00

I had the same problem with my tablet. It took 3 days to fully charge both the tablet and the keyboard together! I called Dell's tech support 3 times, but all they did was update all my drivers and tell me to charge my tablet and keyboard separately for 4 hours. Of course I knew that wasn't going to work. They were useless! Then the 4th time I called, I stopped the man right in his tracks and asked if I could get a replacement charger (which should be covered under the 1 year warranty that came with my tablet) and he said of course! And this fixed the problem. It was the charger that was broken and not the tablet. And the charger came really fast too. I ordered the replacement on a Friday and it came that Monday.

But I was also really surprised that the replacement came with only two parts of the charger. It didn't come with the part that actually plugs into the wall sockets. But I just used the old one and it worked fine.

OH, and if you do get a replacement, MAKE SURE YOU RETURN THE OLD ONE WITHIN 10 DAYS OF GETTING THE REPLACEMENT. If not, they can revoke your warranty.

3 Posts

May 29th, 2014 03:00

Thanks!  The 20 seconds followed by 1 second truck worked for my daughter's Venue 11.

This time.

It's always something.  And I don't always have time to deal with Dell on it, because I'm too busy dealing with the problems with my Win 7 stack.  Which I bought to replace a broken XP.

Does it ever end with these people?

6 Posts

May 30th, 2014 07:00

Check this page in the Microsoft forum for additional information. See post by RedCatTX at bottom of page. http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/why-wont-my-dell-venue-8-pro-windows-tablet-turn/50573983-8cb7-4770-bf5c-478e63ec5cf8?page=3&lc=1033&auth=1

1 Message

June 12th, 2014 21:00

My dell venue 8 pro just went black orange side button blinks when u hit any of the buttons. That's it. I've tried the power on and top button and nothing. Just black screen

June 27th, 2014 14:00

snap off the back cover, take out the battery and put it back in about 5 min later.

1 Message

July 6th, 2014 11:00

Did you ever get this issue solved? My Venue Pro 11 is displaying the same behavior, 3W charging when it should be 24W...

17 Posts

July 6th, 2014 11:00

I recommend you calling dell support and ask for a replacement charger for your Dell Venue 11. I had the same problem with mine. It should be free with the warrant that came with the product (if you ordered it from the dell website).

23 Posts

July 9th, 2014 15:00

I got a replacement charger, one tablet says 23w but the other still states 3w. If I swap the chargers around then it makes no difference so it must be the tablet that is faulty. Don't hold out much hope of ever getting this fixed so will probably get a Surface 3 when they come out.

6 Posts

July 9th, 2014 18:00

Dell tablet should have a one year warranty. Won't Dell fix it under warranty?

7 Posts

July 10th, 2014 07:00

I got a replacement charger, one tablet says 23w but the other still states 3w. If I swap the chargers around then it makes no difference so it must be the tablet that is faulty. Don't hold out much hope of ever getting this fixed so will probably get a Surface 3 when they come out.

 
The tablet needs replaced.  We have 6 Venue 11 Pro's and 2 of them suffered this issue after a couple months of use.  Mine however, would usually only spike to 3-4W right after plugging it in, then would dip to 0.  Mine simply refused to charge and became paperweights.  I couldn't power them up, even after leaving them plugged in for days.  Dell proactively replaced all 6.  Actually, ProSupport replaced the first one, then shortly after that, a Dell rep contacted me informing me that they were reaching out to customers who had Venue 11 Pro's that were manufacturered before a certain date to get them replaced due to a hardware issue (they never explained the specifics) - so that's how the remaining 5 were replaced. 
 
To be honest, this entire product launch was a complete failure on Dell's part.  I've owned these for about 6 months, and am still dealing with touch screen issues on all 6 of them.  They tell me the latest firmware update will fix it, but no, instead of randomly missing taps, it now randomly TRIPLE taps. 
 
My support case has been escalated to the point where I am now talking almost directly to the engineering group trying to get them to replicate the touch screen issue.  What pisses me off, is I have to send them a link to the Dell forum to a huge thread regarding the touch screen issues to convince them that my issue is not isolated.   
 
If I were you, I would make a serious effort to get Dell to refund you and take your tablets back.  Then, buy something that works, like a Surface Pro.

2 Posts

July 12th, 2014 22:00

Venue 11 wont charge!  The power adapter that came with it does nothing!.

If I plug into a USP port on my PC the power light rapidly flickers.  Any ideas?  I have had Dell look at it and they replaced motherboard and a few other parts yesterday.  worked for a couple hours then started saying the primary battery in tablet would not charge and then went flat....  ARGH  this is the worst piece of junk I have ever owned.

6 Posts

July 13th, 2014 08:00

The USB port on your PC does not have enough wattage to charge the Venue 11. PC USB ports are typically 5 watts, the Venue 11 power adapter is 24 watts. Go back to Dell and have them fix it.
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