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Blank screen
Installed latest updates for windows 8.1 and on booting up screen goes blank when windows logo should appear, staying that way. Is there any way to turn computer back before installation without use of screen. Set up and boot options are available as screen goes blank only when windows should be running, even complete reset would be ok as the few programs installed are available.
DELL-Ravi Ch
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May 16th, 2014 23:00
Hi Bigian_Scotland,
Switch ON the system and switch OFF the system 3 to 4 times when the Dell logo appears. This will make the system to go into ‘Windows 8.1 Advanced Startup Options’ screen. Please select Troubleshoot option and choose the REFRESH option so that it refreshes the windows operating system.
Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
Please let me know the findings.
Bigian_Scotland
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May 18th, 2014 00:00