Purchased the Venue 11 Pro 5130 but Dell sent me Venue 11 Pro 7130 and will not send me a replacement

The service tag on my Venue 11 Pro 5130 states 7130, but I know for a fact that my tablte is indeed the 5130 version. It has the atom chip, is very thin, and has no vents

My service tag also reports 7130 (and thus makes downloading drivers etc that much harder). 

Does your unit have a fan and vents along the top ridge? If so it really is a 7130, if not it's just the service tag reporting wrong.

What's defective about it?  Because the 7130 is a more expensive product so if it was a screw up, it seems one in your favor...

Please confirm which device you really have.   As mentioned, the 7130 has vents along the top edge.   The 5130 does not.

Is this just an issue with the tool pulling up the wrong system or do you really have the wrong device?

Here you go Brian. Follow the yellow brick road. 5130, 2gb/64gb Baytrail that came with Office 2013

(and what customer service calls someone at 11pm????? Just now as I'm typing this for this very issue. What part of 3-5pm did they not understand?)

Service Tag brings it up as a 7130, but when you go down to the build, you can clearly see it's a 5130 that came with Office. And as many have mentioned, this is becoming quite common as this is one I just received today. Didn't even open it. The return department is getting a call tomorrow since they still haven't addressed the one I've had for two months and have been complaining about it since the day it arrived.

Same here. I have multiple 5130's where the service tag reads it as a 7130. Even better, for two months and over 10hrs of phone time (an understimation), they would constantly promise that it's an easy fix on their back end. Just a few changes. What a load of <ADMIN NOTE: Substitute character removed as per TOU> . They can't even grasp the problem for a good half hour and at least three instances of being on hold. Instead THEY ask ME if I'm sure I don't have a 7130, repeatedly. I have to blame it on the language barrier because I'd hate to think they're just not that bright. And then I have to wait for them to call me at a good time, but there is never a good time for their calls because every conversation turns into at least a half hour of constant repeating, practicing restraint not to resort to profanity and acceptance that I have to listen to them apologize again and again without really understanding or empathizing and that they're just reading back from their scripts. And then you just pray someone within the chain understands the problem and gets it fixed. It's just trying when it does work fairly well outside of some of the kinks that still haven't been worked out. Well they might have, but I can't download the updates because Dell thinks it's a 7130... sigh.

My use of Dell products is slowly dwindling. My Dell 11Z was the last solid product I owned start to finish. Ultimately, the only thing I plan to have that's Dell is my 17" Precision laptop, and even that is trying because the venting design is horrid. It clogs up, overheats and has to be cleaned by a technician every so often because access is such a <ADMIN NOTE: Substitute character removed as per TOU>. It's practically Macbook like. If someone else would make a 17" WUXGA laptop I could buy for under $800, I would clean the Precision one last time and sell it. I've had Dells for many many years, and between my experiences with the Precision and the V11P's (7130 and 5130 alike), I think I'm pretty much done. I might suck up the lack of full size USB on the T300 Chi just to ditch the 5130 once and for all. Though with my luck, the T300 will think it's a T100. The grass has to be greener, right? :emotion-5:

Same problem here, received a 5130 with the service tag linked to 7130/7139 model. Asked repeatedly if the service tag association with the model number can be fixed on their end and never heard an answer. :(

I am having the same problem. I have the Atom 5130 model and the service tag says it is a 7130. They told me to send them a copy of my invoice and a snapshot of my MyDell page (which shows correct info) and they would fix it. Well they closed the service ticket and said just to download the drivers manually. I am not going to stand for this answer. There has to be a way that they can just change the service tag info to be correct on their end. This is happening to too many people. If I have to get the lawyers involved it might have to come down to that. They have to make this right..........

Same problem with my Dell 5130  service tag are for 7130/7139 cannot install driver/updates etc automatically because they are for Windows 8.1 64 bit....suggesting to manually update is not acceptable answer from either forum members or support and that is the answer I received from support "manually update".

Does DELL actually read these forums???????

I need to know what or if they are going to do anything about the wrong service tag number for my Venue 11 Pro. Even in the manual it says to update the BIOS or other drivers to enter your service tag. I know I can find them manually but this is NOT what I paid for. Anytime I want to see if there are any updates for my drivers I have to manually check each driver date in my system and then compere them with the ones online. I would like to hear from a DELL rep that knows about this problem and also knows what he or she is talking about. I have already talked with a few different people on the phone and the last person said to email them back after they emailed me a copy of my invoice and a screenshot from the MyDeel program. I did this and NOTHING HAS HAPPENED!!!!!!!!!! Please get back to me on this problem.

Thanks,
Ron

Ignoring a customer request such as calling within a specified window of time sounds very much like Dell's call center in India. That place is USELESS. Rarely does anyone there speak English so it can be understood. I find myself constantly telling them to SPEAK SLOWLY, CLEARLY and in ENGLISH. They also love to play Dell's stupid game of 50 questions. Everyone there asks for the service tag #, first and last name. COMPLETE address, Telephone #, and e-mail address then they transfer you to someone else who asks the same questions all over again. I have called them and had to answer these STUPID questions 5 or 6 times. I can understand asking a couple questions ONCE but when they transfer you, why can't they tell the next person  that you have the magic decoder ring and know the secret handshake.? I wish Dell, if they want to have off shore workers because of "cost" would get OUT of India and expand their facility in the Philippines. The people there speak English much better than those in India and in my experience are much more knowledgeable in all areas than the Dell - India people. 

 I am so in agreement with you on dell's customer service! I placed an order with agent on October 3, 2014 and it was cancelled 5 times without notice to me.  many calls later the order was finally shipped.  however, I received the wrong venue pro 5130.  I ordered the 5130 64gb and received the 32gb.  I have spent over a week trying to get them to recognize this fact.   in the mean time, the 32 froze when installing windows updates and sales support INSISTED I allow tech support to "fix" the issue and determine which operating system I have.  just today, tech support confirmed I had 32 bit operating system.  after aprox 6 calls and hang ups, plus numerous transfers to wrong dept , I spoke  to  a sales support person who told me I would need to return current tablet and reorder the one I originally wanted.  this would cause me to lose 150.00 in dell promo certificates!  he said that was correct.  he offered me a 50.00 credit to keep current tablet!  what was I to do?  oh, in addition, I have to watch" to see if I have further issues with windows updates!  

Now  as I am typing this, I realize the on screen keyboard is not allowing me to capitalize and not typing some characters!

I am more than frustrated and have been a long time dell customer!